Consumer Protection Investigator & Educator

BUCKS COUNTY; Pennsylvania; On-site; USD 42,000 - 56,000; Full time

Job summary

Bucks County seeks a dedicated professional to investigate consumer complaints and educate the public about consumer protection issues. The incumbent will handle inquiries, document cases, and support educational programs under the Director's guidance.

The role emphasizes public interaction, on-site investigations when needed, and collaboration with other agencies to promote informed consumer choices and safer community practices.

Qualifications

• High school diploma or equivalent; college experience helpful, especially mediation.
• Valid driver's license and reliable transportation.
• Ability to work well with the public and perform duties accurately.

Responsibilities

• Receives and handles consumer complaints in person and on the telephone.
• Answers inquiries, advises consumers, and enters complaints in a computer.
• Gathers information for the Director for educational and consumer programs.

Skills

Customer service

Data entry

Public interaction

Problem solving

Education

High school diploma or equivalent

College education helpful (mediation)

Job description

Bucks County seeks a dedicated professional to investigate consumer complaints and educate the public about consumer protection issues. The incumbent will handle inquiries, document cases, and support educational programs under the Director's guidance.

The role emphasizes public interaction, on-site investigations when needed, and collaboration with other agencies to promote informed consumer choices and safer community practices.