Consumer Loan Support Specialist

Umpqua Bank; Tacoma (WA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Consumer Loan Support Specialist to join their team. This role involves managing retail loan servicing tasks, ensuring compliance with regulations, and providing excellent customer service. The ideal candidate will have a strong background in retail loan servicing, possess analytical and problem-solving skills, and thrive in a fast-paced environment. With a commitment to diversity and inclusion, this forward-thinking company offers competitive wages and a comprehensive benefits package, making it an attractive opportunity for those looking to advance their careers in the banking sector.

Benefits

Healthcare

401(k)

Life and Disability Insurance

Tuition Assistance

Mental Health Resources

Paid Time Off

Qualifications

• 2-3 years of advanced retail loan servicing or equivalent experience.
• Knowledge of consumer loans, regulations, policies, and procedures.

Responsibilities

• Perform loan servicing activities such as general loan maintenance and processing loan payments.
• Provide outstanding customer service and ensure compliance with bank regulations.

Skills

Analytical Skills

Problem-Solving Skills

Customer Service

Multi-tasking

Education

High School Diploma/GED

Associate's Degree

Tools

Microsoft Word

Microsoft Excel

Loan Servicing Systems

Job description

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Description

About Us:

At Umpqua, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive. We are dedicated to supporting our customers and communities, and we can only achieve this through the dedication of our employees.

We value Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships, and we are eager to meet candidates who embody these core values. We are always on the lookout for results-focused individuals who can think independently, work collaboratively, and support our broader purpose.

Think of us as financial partners, because at Umpqua, we believe the best way forward is together. Together for people. Together for business. Together for better.

About the Role:

In this role, you will be responsible for retail loan servicing within an environment of high work volumes and established deadlines. You will handle assignments that are moderately complex, requiring independent action and initiative in resolving problems and developing recommendations. You will independently manage servicing and production tasks requiring knowledge of retail lending documents, policies, and procedures. You will often determine methods and procedures on new assignments.

• Perform loan servicing activities such as general loan maintenance, processing loan payments, data entry, loan document creation, lien perfection, escrow/tax support, flood review, or general ledger reconciliation.
• Understand moderate to complex retail loan products and documentation, regulations, policies, and procedures; apply changes to work process.
• Capture metrics to assist leadership in workflow coordination and adjustments.
• Participate in continuous improvement efforts to enhance workflow processes.
• Perform work accurately and meet deadlines.
• Provide outstanding customer service; respond to requests and make recommendations to internal and external customers.
• Ensure compliance with all bank regulations related to your job functions, staying updated on regulation changes.
• Follow all bank policies and procedures, complete required training.
• Maintain knowledge of policies regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other relevant regulations.
• May coach, mentor, or train others as a subject matter expert.
• Demonstrate and foster Umpqua’s corporate culture in all actions.
• Take personal initiative and serve as a positive example.
• Support the vision to become “Business Bank of Choice”.
• Perform other duties as assigned.

About You:

• High school diploma/GED required; Associate's degree preferred.
• 2-3 years of advanced retail loan servicing or equivalent experience.
• Knowledge of consumer loans, regulations, policies, and procedures.
• Excellent math, analytical, multi-tasking, and problem-solving skills.
• Knowledge of commercial loans, regulations, policies, and procedures.
• Proficient in Word, Excel, loan servicing systems, and other office equipment.
• Ability to work in a high-volume, deadline-driven service environment.

Job Location(s):

Ability to work fully onsite at locations such as Liberty Lake, WA; Tacoma, WA; Roseburg, OR.

Our Benefits:

We offer a competitive total rewards package including wages and benefits. The pay range is $18.00 - $23.00, dependent on experience and location. Benefits include healthcare, 401(k), life and disability insurance, tuition assistance, mental health resources, paid time off, and more.

Our Commitment to Diversity:

Umpqua Bank is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants without regard to race, color, religion, sex, age, sexual orientation, gender identity, veteran status, disability, or other protected characteristics. For accommodations, contact us at [email protected].