Commercial Loan Support Specialist

Umpqua Bank; Tacoma (WA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking detail-oriented individuals for their Loan Operations team. In this role, you will ensure the accuracy and compliance of loan documents, contributing to the overall efficiency and quality of banking operations. You will engage in various quality control functions, including auditing loans and mentoring team members. This position offers a competitive hourly wage and a comprehensive benefits package, making it a great opportunity for those looking to grow in the banking sector. Join a culture that values trust, teamwork, and personal growth while making a meaningful impact in the community.

Benefits

Comprehensive Healthcare Coverage

401(k) Retirement Savings Plan

Employee Assistance Program

Tuition Assistance

Paid Vacation and Sick Days

Mental Health Resources

Life and Disability Insurance

Legal Support

Pet Insurance

Access to Discount Marketplace

Qualifications

• One year of related experience with commercial and consumer loans.
• Basic understanding of financial information and lending regulations.

Responsibilities

• Review loan documents for accuracy and compliance with regulations.
• Perform quality control reviews of booked loans and collateral documentation.
• Communicate with lending personnel to resolve discrepancies.

Skills

Attention to Detail

Research Skills

Problem-Solving

Communication Skills

Time Management

Understanding of Lending Regulations

Education

High School Diploma or Equivalent

Tools

LaserPro

nCino

ACBS

FIS

Microsoft Excel

Microsoft Word

Job description

Loan OperationsTacoma,WashingtonRoseburg,OregonLiberty Lake,Washington

At Umpqua, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive. We are dedicated to supporting our customers and communities, and we can only achieve this through the dedication of our employees.

We value Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships, and we are eager to meet candidates who embody these core values. We are always on the lookout for results-focused individuals who can think independently, work collaboratively, and support our broader purpose.

Think of us as financial partners, because at Umpqua, we believe the best way forward is together. Together for people. Together for business. Together for better.

About the Role:

In this role, you will be responsible for various quality control review functions related to loans. Primary responsibilities include review of all loan documents prior to delivery for accuracy and completeness as well as auditing new loans for compliance with Bank policy and regulations, initiating corrective action as needed. They ensure operating policies and procedures meet established objectives for accuracy, service quality, compliance, and efficiency .

• Review documentation for various loan types (e.g., commercial and residential real estate, construction loans, lines of credit, asset-based loans, Small Business, letters of credit, government guaranteed programs, and agricultural loans) prior to delivery to validate accuracy, compliance with Bank regulations and internal policies and procedures and to ensure contractual obligations between the Bank and loan parties are enforceable.
• Perform a detailed review of all booked loans to ensure boarding data accuracy and that loans are in agreement with accounting and loan system records as well as in compliance with Bank commitments, lending regulations, Bank policy, and procedures
• Verify documents were properly executed and recorded to perfect collateral and contractually obligate the borrower.
• Identify discrepancies and inaccuracies and provide mentorship, guidance, and corrective action for exceptions.
• Communicate with lending personnel to resolve discrepancies and obtain additional information when necessary.
• Utilize multiple documentation platforms and other internal bank systems, including Laser Pro, nCino , ACBS, FIS, FCM, Excel, and Word
• Review loan coding for accuracy to ensure quality of data for financial reporting to regulatory agencies.
• Conduct thorough reviews of all collateral supporting documentation for accuracy to ensure proper collateral perfection.
• Review checklists to ensure post-closing tasks are performed accurately and the loan file is complete.
• Participate in proactive team efforts to achieve department- and company-established service levels
• Independently investigate and resolve document and booking questions
• Review multiple documentation requests simultaneously .
• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
• Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
• Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
• Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words.
• Takes personal initiative and is a positive example for others to emulate.
• Embraces our vision to become “Business Bank of Choice”
• May perform other duties as assigned .

About You:

• High school diploma or equivalent
• One year of related work experience or transferrable skills with an understanding of commercial and consumer loans and collateral transactions
• Basic understanding of financial information and lending regulations
• Experience with LaserPro or a similar application
• Research and problem-solving capabilities
• Ability to multitask and manage time effectively
• Strong attention to detail and ability to retain multiple forms of information
• Adapts quickly to change
• Effective verbal and written communication skills with internal and external clients
• Strong computer skills and proficiency with Microsoft Office
• Ability to work independently and collectively within a team environment
• Working knowledge of multiple banking regulations (e.g., flood, HMDA, CRA, CIP, Beneficial Ownership) together with all internal policies and procedures
• Working knowledge of various loan structures, payment schedules, amortizations, interest accruals, escrow impounds, and the ability to perform applicable mathematical calculations
• Working knowledge of entity types and corresponding authorities, including for-profit and non-profit corporations, limited liability companies, limited and general partnerships, associations, governmental agencies, trusts, estates, and various nested entity structures
• Ability to review and comprehend required entity formation documentation for all 50 states
• Working knowledge of various collateral types and how to perfect such collateral, including the uniform commercial code, commercial and residential real estate, stock, brokerage accounts, deposit accounts, assignment of contracts/promissory notes, agricultural assets, life/disability insurance, and vehicle titles .

Job Location(s): Ability to work fully onsite at posted location(s).

This evergreen requisition is designed to support ongoing hiring needs within our Loan Operations team. Multiple positions are available, and we continuously review candidates to fill open roles are they arise. Qualified candidates may be considered immediately, while others may be kept in our pipeline for future opportunities. Below are the current locations where the team is hiring.

Liberty Lake, WA
Tacoma, WA
Roseburg, OR

We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $19.00 - $24.00 , and the pay rate for the selected candidate is depend ent up on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity :

Umpqua Bank is an equal opportunity and affirmative action employer committed to employing , engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability , or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [e-mail] .

To Staffing and Recruiting Agencies:

Our posted job opportunities are only intended for individuals seeking employment at Umpqua Bank. Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications , or resumes to this site or to any Umpqua Bank employee and any such submission s will be considered unsolicited unless requested directly by a member of the Talent Acquisition team .

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