Technical Support Specialist (Minneapolis, MN; Denver, CO; Salt Lake City, UT; Phoenix, AZ; Des[...]

Dorsey & Whitney LLP; Seattle (WA); Remote; USD 40,000 - 75,000; Full time

Job summary

An established industry player is seeking a Technical Support Specialist to join their dynamic team. This role involves providing essential technical support to business professionals and attorneys, ensuring smooth operations in a fast-paced environment. The ideal candidate will excel in customer service, possess strong problem-solving skills, and be committed to delivering effective solutions. With a primary focus on remote support and occasional office work, this position offers a unique opportunity to thrive in a collaborative and inclusive culture. Join a firm that values diversity and offers excellent benefits, including health coverage and retirement plans.

Benefits

Health Coverage

Retirement Plans

Paid Leave

Wellbeing Programs

Qualifications

• 2+ years of experience supporting Windows 10 and Microsoft Office 2016.
• Strong problem-solving and customer service skills.

Responsibilities

• Provide technical support via phone, email, and desk side assistance.
• Log incidents and requests in the support tracking system.

Skills

Customer Service

Problem Solving

Communication Skills

Windows 10 Support

Microsoft Office 2016 Suite

Education

High School diploma or G.E.D.

Associate's or technical degree

Tools

NetDocuments

Elite

SaaS applications

UKG

Job description

We are seeking a Technical Support Specialist in our Minneapolis, Denver, Salt Lake City, Phoenix, Des Moines, Dallas, or Seattle locations. As an initial point of contact for our business professionals and attorneys, you will provide technical support related to computer software, desktop operating systems, hardware, and peripherals.

Are you a good communicator with strong customer service skills? Do you love solving problems and working with people? If you're passionate about providing excellent technical support in a dynamic, professional environment, we would like to hear from you.

After initial training, this position will be primarily remote with occasional office work. Regular hours are 8:15 a.m. to 5:00 p.m. CT.

In this role, you will:

1. Provide firmwide technical support via phone, email, and desk side assistance.
2. Escalate complex issues and follow escalation procedures.
3. Log incidents and requests in the support tracking system and follow up on unresolved issues.
4. Work with the team to improve support procedures and reduce incident volume.
5. Assist with software and hardware projects, testing, and rollouts.
6. Maintain standards for attendance, customer service, and problem resolution effectiveness.
7. Perform other duties as assigned.

Qualifications:

• High School diploma or G.E.D.
• At least two years supporting Windows 10 and Microsoft Office 2016 Suite.
• Excellent customer service and communication skills.
• Problem-solving skills, ability to learn quickly, manage tasks, and prioritize.
• Ability to work under stress and build effective relationships.
• Willingness to work nights, weekends, and travel if needed.

Preferred Qualifications:

• Associate's or technical degree.
• Experience in a law firm or professional service organization.
• Experience with legal support applications such as NetDocuments, Elite, SaaS, or UKG.

About Dorsey: Dorsey & Whitney is an international law firm with over 575 lawyers across 21 offices worldwide. We offer opportunities for advancement, competitive pay, and excellent benefits, including health coverage, retirement plans, paid leave, and wellbeing programs.

We value a friendly, inclusive culture and have received recognition for diversity and workplace excellence.

For accommodations during the application process, please contact us at 612-492-5178.

To apply, visit our Careers page at www.dorsey.com/staffjobs. We are an equal opportunity employer and participate in E-Verify.