Consumer Loan Servicing Specialist

Commerce Bank; Kansas City (MO); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

Health/dental/vision insurance

401(k)

Paid vacation

Paid personal time

Job summary

Commerce Bank is seeking an Operations Consumer Loan Servicing Representative to support a range of specialty lending products. The role involves researching lien releases, sending collateral letters and documents to customers, and assisting with daily macros while upholding compliance and performance goals.

Candidates should have a high school diploma, some banking experience, and a strong focus on confidentiality and accuracy.

Qualifications

• High School Diploma or equivalent required.
• Associate’s degree in Business Administration preferred; 1+ year banking or related experience required.
• 1+ year of auto titling or consumer loan documentation preferred.

Responsibilities

• Research and prepare lien releases for direct non-real estate and indirect loans.
• Prepare and mail collateral letters and loan documentation to customers.
• Assist in processing daily macros.
• Ensure compliance with department policies and regulations while accuracy and production goals are maintained.
• Provide exemplary customer service to both internal and external customers.
• Perform other duties as assigned.

Skills

Customer service

Confidentiality

Attention to detail

Organization

Communication

Team player

MS Word/Excel/Outlook

Education

High School Diploma

Associate’s degree in Business Administration preferred

Tools

Shaw

Origenate

Temenos

Job description

Commerce Bank is seeking an Operations Consumer Loan Servicing Representative to support a range of specialty lending products. The role involves researching lien releases, sending collateral letters and documents to customers, and assisting with daily macros while upholding compliance and performance goals.

Candidates should have a high school diploma, some banking experience, and a strong focus on confidentiality and accuracy.