Loan Servicing Specialist - Consumer Finance

Shore United Bank; Waldorf (MD); Vor Ort; USD 26.000 - 34.000; Vollzeit

Benefits dieser Stelle

Health, dental, vision

401k with company match

Paid parental leave

Employee Stock Purchase Plan

Education Assistance

Paid training programs

Generous paid time off

Zusammenfassung

Shore United Bank is hiring a full-time Consumer Loan Servicing Associate to support the operational integrity of the bank's consumer loan portfolio. The role ensures accurate loan records, adherence to policies, and effective servicing throughout the loan life cycle.

The position emphasizes data accuracy, regulatory compliance, and collaboration with internal departments and external customers to resolve issues and maintain high service standards.

Qualifikationen

• High school diploma or GED required.
• 1 year of customer service experience in a fast-paced environment.
• 1 year of cash handling with high accuracy.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities daily.

Aufgaben

• Books and funds consumer loans, ensuring accurate system setup and documentation.
• Maintains loan, collateral, and servicing records throughout the life of the loan.
• Supports internal, management, and regulatory reporting requirements.
• Processes loan payments, payoffs, automatic payments, and servicing transactions.
• Performs account maintenance, updates, corrections, and servicing requests.
• Responds to customer and internal inquiries via phone, email, and written correspondence.

Kenntnisse

Customer service

Cash handling

Verbal communication

Written communication

Multitasking

Ausbildung

High school diploma/GED

Jobbeschreibung

Shore United Bank is hiring a full-time Consumer Loan Servicing Associate to support the operational integrity of the bank's consumer loan portfolio. The role ensures accurate loan records, adherence to policies, and effective servicing throughout the loan life cycle.

The position emphasizes data accuracy, regulatory compliance, and collaboration with internal departments and external customers to resolve issues and maintain high service standards.