Consumer Loan Processing & Customer Experience Specialist

Fifth Third Bank, N.A.

Cincinnati (OH)

On-site

USD 52,000 - 70,000

Full time

14 days+

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Job summary

Fifth Third Bank, National Association is seeking a Consumer Credit Loan Specialist in Cincinnati, OH. You will guide loan applications through underwriting, collect necessary documents, and communicate lending decisions clearly to customers.

The role emphasizes pipeline management, policy knowledge, and strong customer service to ensure timely processing and accurate data entry. Responsibilities include proactive document collection, explaining product details, reviewing income and tax

Qualifications

Minimum three (3) years of consumer lending experience in processing or customer service.
In-depth knowledge of loans and lending guidelines.
Detailed knowledge of processing, underwriting and closing procedures.
Familiarity with loan application and underwriting systems.
Ability to manage a pipeline and meet deadlines.

Responsibilities

Proactively contact customers to collect documents needed to underwrite applications.
Explain products and policies clearly to customers for lending decisions.
Evaluate loan documentation and income documents; clear conditions per authority.
Maintain and communicate a smooth pipeline between client, underwriting and financial center.
Respond to general inquiries and maintain accurate loan data across systems.