Delinquency Resolution Specialist

Fifth Third Bank, N.A.; Cincinnati (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

Fifth Third Bank, N.A. in Cincinnati, OH is seeking a Loan Resolution Specialist I to support delinquency resolution and customer care. You will work with legal, compliance, operations and servicing teams to identify issues and implement appropriate solutions.

The role emphasizes risk awareness, adherence to bank policies, and clear communication with customers and colleagues. Opportunities for incentive compensation and comprehensive benefits accompany base pay.

Qualifications

• High School diploma or equivalent required.
• 1 year of Collections or Customer Service experience.
• Proficiency in Microsoft Office; Salesforce experience preferred.

Responsibilities

• Communicate with early stage delinquent customers via calls, emails, and texts to resolve delinquency and reduce losses.
• Recommend payment programs to assist customers in financial hardship.
• Handle inbound delinquency, hardship, complaints, and loan related inquiries via phone, email, or text.
• Coordinate with third-party servicer account changes and adjustments.
• Document customer interactions with concise notes.
• Adhere to dividend policies and regulations.
• Perform ad hoc projects as assigned.

Skills

Collections experience

Customer service

Strong communication

Organizational skills

Attention to detail

MS Office proficiency

Teamwork and collaboration

Independent work

Bilingual Spanish

Education

High School diploma or equivalent

Tools

Microsoft Office

Salesforce

Job description

Fifth Third Bank, N.A. in Cincinnati, OH is seeking a Loan Resolution Specialist I to support delinquency resolution and customer care. You will work with legal, compliance, operations and servicing teams to identify issues and implement appropriate solutions.

The role emphasizes risk awareness, adherence to bank policies, and clear communication with customers and colleagues. Opportunities for incentive compensation and comprehensive benefits accompany base pay.