Consumer Loan Officer

Dow-Credit-Union; Midland (MI); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Incentives

Medical

Dental

Vision

401(k)

Holidays

PTO

Job summary

Dow Credit Union in Midland, Michigan, seeks a Consumer Loan Officer to help members identify personal lending needs and guide them through the loan process.

You will take applications, evaluate creditworthiness, cross-sell services, and maintain loan documentation. The role emphasizes building relationships, compliance with lending policies, and delivering excellent member service.

Qualifications

• 2–3 years of consumer lending or related experience.
• Strong understanding of loan processing, regulations, and member service.
• Ability to make confident credit decisions and handle confidential information professionally.
• Excellent verbal and written communication skills.
• High school diploma or equivalent required.

Responsibilities

• Assist members in identifying personal lending needs and present the best loan options.
• Take applications online and in person, evaluate creditworthiness, and make sound credit decisions.
• Create loans within established authority while adhering to lending policies.
• Counsel members on credit issues and loan products.
• Maintain accurate documentation and manage the loan pipeline.
• Collaborate with internal departments and external partners (dealers, insurers, Visa, etc.).
• Actively cross-sell additional credit union services.

Skills

Consumer lending

Credit evaluation

Customer service

Regulatory knowledge

Education

High school diploma or equivalent

Job description

Consumer Loan Officer

Join a team that helps members achieve their financial goals every day! Dow Credit Union is looking for a Consumer Loan Officer who thrives on building relationships and guiding members through their lending journey.

Would you like to join a supportive organization that invests in its employees? Do you want to build a long-term career in the people helping people industry with an established and award-winning company? If so, please read on!

This position earns a competitive minimum starting hourly pay of $24.50. We provide terrific benefits, including quarterly and annual incentives, medical, dental, vision, a 401(k) plan, paid holidays, and paid time off (PTO).

DOW CREDIT UNION: OUR MISSION

In 1937, the country was still in the throes of a severe economic depression that underscored the need for a workable financial plan to enable Dow employees to save for emergencies and obtain convenient, low-cost credit. Two Dow employees heard about the credit union movement, and the rest is history. Today, we serve more than 81,000 members and have over $2.3 billion in assets. Our goal has always been to serve our members to the best of our abilities and provide them with the best value for their money. Every day, we continually strive to improve our level of service by keeping our focus on our members.

In order to do this, we have to hire and retain loyal, team-oriented employees who have genuine care and concern for our members and conduct themselves with integrity and professionalism. We truly respect each other and actively encourage diversity, equity, and inclusion (DEI). We are an equal-opportunity employer.

Consumer Loan Officer

What You'll Do:

• Assist members in identifying personal lending needs and present the best loan options
• Take applications online and in person, evaluate creditworthiness, and make sound credit decisions
• Create loans within established authority while adhering to lending policies
• Counsel members on credit issues and loan products
• Maintain accurate documentation and manage the loan pipeline
• Collaborate with internal departments and external partners (dealers, insurers, Visa, etc.)
• Actively cross-sell additional credit union services

What You Bring:

• 2–3 years of consumer lending or related experience
• Strong understanding of loan processing, regulations, and member service
• Ability to make confident credit decisions and handle confidential information professionally
• Excellent verbal and written communication skills
• High school diploma or equivalent required

Why Work With Us:

• Be part of a values-driven team focused on financial well-being and service excellence
• Access growth opportunities and support to advance your career
• Enjoy competitive pay, benefits, and a collaborative environment

Why Join Us?

At Dow Credit Union we're committed to supporting our members and employees. We offer a collaborative work environment, opportunities for professional growth, and a mission-driven culture where your contributions make a difference.

Ready to take the next step in your career?