Consumer Loan Officer

Liberty Federal Credit Union; Evansville (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Incentive opportunities

Paid Holidays

Paid Time Off (Vacation, Sick and PV)

Medical, Dental and Vision Insurance

401(k) with matching funds

Employer paid Life Insurance, Short/0r

Long Term Disability Insurance

Tuition Reimbursement Program

Job summary

Liberty FCU in Evansville, IN seeks a Consumer Loan Officer to guide members through lending decisions and tailor loan solutions to their goals. You will drive applications, assess credit, and close loans with a professional, member-centered approach.

Responsibilities include outbound follow-ups, relationship-building, and achieving lending and sales goals while maintaining compliance and member satisfaction. The role may require some evenings or Saturdays to meet department needs.

Qualifications

• Requires high school diploma or GED.
• Preferred: prior experience at a financial institution or 3 years in sales.
• Strong communication and active listening skills are essential.
• Ability to build relationships and apply consultative sales techniques.
• Attention to detail and accuracy are critical.
• Demonstrates initiative, problem-solving, and time management.
• May require some evenings and Saturdays based on department needs.

Responsibilities

• Provide consumer loan applicants with a friendly, professional lending experience tailored to their financial goals.
• Build strong relationships with new and existing loan applicants as their personal lender.
• Maintain a positive, solution-focused attitude in all member interactions.
• Actively participate in outbound call campaigns to follow up on leads and promote opportunities.
• Accurately process loan applications from intake to closing, including reviewing credit reports.
• Identify additional loan opportunities and refer to other departments when appropriate.

Skills

Communication

Active listening

Relationship-building

Consultative sales

Attention to detail

Problem-solving

Time management

Education

High School Diploma or GED

Job description

Liberty FCU, a full-service credit union, is currently seeking a Consumer Loan Officer. The Consumer Loan Officer plays a critical role in serving our members by identifying their lending needs and offering personalized loan solutions that are professional, positive, and member focused. The position involves meeting performance goals, deepening member relationships, and delivering a consistent and exceptional lending experience from start to finish.

Member Service & Relationship Management

• Provide consumer loan applicants with a lending experience that is friendly, professional, and tailored to their financial goals.


• Build strong relationships with new and existing loan applicants, positioning yourself as their personal lender.


• Maintain a positive, solution-focused attitude in all interactions.


• Actively participate in outbound call campaigns to follow up on leads, offer assistance, or promote new opportunities.

Loan Production & Sales Performance

• Accurately process consumer loan applications from start to finish, including taking applications, reviewing credit reports, and closing approved loans.


• Consistently meet or exceed individual lending and sales goals (i.e. loan volume).


• Present optional loan protection products and consistently meet protection product sales goals.


• Identify additional loan opportunities and make referrals to other departments when appropriate.


• Be willing to work a modified work schedule if necessary, including some evenings and Saturdays.

Compliance & Policy Adherence

• Follow all credit union policies, lending procedures, and regulatory requirements.


• Ensure proper documentation is collected and loan files are compliant and complete.


• Handle confidential member information with care and integrity.

Teamwork & Professionalism

• Collaborate with team members to meet department goals and ensure excellent overall member experience.


• Maintain clear and respectful communication with both internal team members and external loan applicants.


• Participate in training, coaching, and development opportunities to improve skills and performance.


• Maintain punctual attendance and flexibility to work evenings or Saturdays as required by department needs.

Core Competencies

• Strong communication and active listening skills


• Relationship-building and consultative sales ability


• Attention to detail and accuracy


• Initiative and problem-solving skills


• Time management and the ability to prioritize


• Integrity, professionalism, and accountability


• Comfort working in a fast-paced, goal-driven environment

Location Setting & Requirements

• Lending Contact Center (Centralized Sales)


• High School Diploma/GED


• Previous experience at a financial institution or 3 years sales experience preferred

Benefits and Compensation

• Incentive opportunities


• Paid Holidays


• Paid Time Off (Vacation, Sick and Personal Days)


• Medical, Dental and Vision Insurance


• 401(k) retirement program with matching funds


• Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance


• Tuition Reimbursement Program

Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.