Consumer Loan Officer

TNconnect Credit Union; Knoxville (TN); Vor Ort; USD 42.000 - 62.000; Vollzeit

Zusammenfassung

tnConnect Credit Union in Knoxville, TN seeks a Consumer Loan Officer to originate and process consumer loans, including auto, personal, and credit card loans. You will review applications, evaluate creditworthiness, explain terms, and guide members through the closing process in a compliant, member-focused environment.

You will collaborate with branch staff, maintain accurate documentation, use loan origination systems, meet service and production goals, and contribute to cross-selling and

Qualifikationen

• Experience with consumer lending processes, including application review, credit analysis, and loan underwriting or decision recommendations.
• Strong member service and communication skills, with the ability to explain financial products and loan terms clearly and professionally.
• Attention to detail and accuracy in documentation, data entry, and compliance with regulatory and internal lending guidelines.
• Proficiency with banking or credit union systems, basic office software, and ability to learn loan origination platforms.
• Ability to work collaboratively with branch and back-office teams while managing individual workloads and meeting production targets.
• High level of integrity, sound judgment, and commitment to protecting member information and adhering to ethical lending practices.
• Prior experience in a financial institution, credit union, or lending environment is preferred.
• High school diploma or equivalent; additional coursework or degree in finance, business, or a related field is beneficial.

Aufgaben

• Originates and processes consumer loan applications (auto, personal, and credit cards).
• Reviews applicant information and evaluates creditworthiness for loan recommendations.
• Explains loan terms and guides members through the application and closing process.
• Maintains accurate documentation and uses loan origination systems.
• Collaborates with branch staff to identify lending opportunities.
• Meets service and production goals and cross-sells suitable financial products.
• Contributes to compliance and member advocacy.

Kenntnisse

Consumer lending

Customer service

Attention to detail

Banking systems

Team collaboration

Integrity

Experience in financial institution

Ausbildung

High school diploma or equivalent

Finance or business coursework beneficial

Tools

Loan origination systems

Banking software

Jobbeschreibung

Company Description

tnConnect Credit Union is Tennessee’s oldest existing credit union, known for its strong heritage and long-standing financial stability. The organization is committed to delivering high-quality, member-focused service and building lasting relationships in the community. tnConnect offers a full range of financial products, including savings, loans, checking, and credit cards, tailored to the needs of a diverse and evolving membership. Team members join a collaborative environment where integrity, service, and member satisfaction are central to daily operations.

Role Description

The Consumer Loan Officer is a full-time, on-site role based in Knoxville, TN, responsible for originating and processing consumer loan applications such as auto, personal, and credit card loans. This role reviews applicant information, evaluates creditworthiness, and recommends appropriate loan products in alignment with credit union policies and regulatory requirements. The Consumer Loan Officer works directly with members to explain loan terms, answer questions, and guide them through the application and closing process, ensuring a positive and transparent experience. Daily responsibilities include maintaining accurate documentation, using loan origination systems, collaborating with branch staff to identify lending opportunities, and meeting established service and production goals. The role also involves proactive communication and follow-up with members, cross-selling suitable financial products, and contributing to a culture of compliance and member advocacy.

Qualifications

• Experience with consumer lending processes, including application review, credit analysis, and loan underwriting or decision recommendations.
• Strong member service and communication skills, with the ability to explain financial products and loan terms clearly and professionally.
• Attention to detail and accuracy in documentation, data entry, and compliance with regulatory and internal lending guidelines.
• Proficiency with banking or credit union systems, basic office software, and ability to learn loan origination platforms.
• Ability to work collaboratively with branch and back-office teams while managing individual workloads and meeting production targets.
• High level of integrity, sound judgment, and commitment to protecting member information and adhering to ethical lending practices.
• Prior experience in a financial institution, credit union, or lending environment is preferred.
• High school diploma or equivalent required; additional coursework or degree in finance, business, or a related field is beneficial.