Consumer Loan Officer

Paycom - ATS; Guam; On-site; USD 42,000 - 60,000; Full time

Job summary

Paycom - ATS seeks a Consumer Loan Officer to review, underwrite, and authorize consumer credit applications, including loans, lines of credit, and credit cards, within policy. The role requires sound financial judgment, regulatory awareness, and exceptional member service.

The position involves collecting documentation, communicating decisions to members, cross-selling Credit Union products, and supporting on-site financing events in Guam for an excellent member experience.

Qualifications

• High school diploma or GED required.
• 2–3 years of related experience preferred.
• Equivalent combination of education, training, and experience may be considered.

Responsibilities

• Reviews and underwrites consumer loan applications according to policy and guidelines.
• Analyzes borrower financial information and income documentation.
• Communicates with members to obtain information and explain credit decisions.
• Provides basic credit guidance and education to members.
• Cross-sells Credit Union products and services to address member needs.
• Supports on-site financing activities and events at outside locations.
• Maintains accurate records and performs data entry and routine administrative duties.

Skills

Financial judgment

Attention to detail

Regulatory awareness

Member service

Education

High School Diploma or GED

Job description

We are seeking a Consumer Loan Officer to join our team and play an important role in helping members access the credit they need.Within authorized lending authority and in accordance with established underwriting standards, policies, and procedures, the Consumer Loan Officer reviews, evaluates, and authorizes or recommends approval of consumer credit applications, including consumer loans, lines of credit, and credit card accounts. This position combines sound financial judgment, attention to detail, regulatory awareness, and exceptional member service.Key Duties and ExpectationsThe key functions of this position include, but are not limited to:Reviews and underwrites consumer loan applications in accordance with the Credit Union's Loan Policy, procedures, and established underwriting guidelines.Analyzes borrower financial information and calculates monthly income by reviewing pay stubs, employment verification, tax returns, and other supporting documentation.Communicates directly with members to obtain additional information or documentation needed to complete loan applications and keep the lending process moving efficiently.Communicates credit decisions to members professionally and promptly through in-person conversations, telephone calls, written correspondence, or other appropriate methods.Provides basic credit guidance and education to members, including explaining credit-related factors that may affect their ability to obtain financing.Supports branch and lending operations during on-site financing activities and promotional events conducted at locations outside Credit Union premises.Maintains accurate records and documentation by completing data entry, filing, photocopying, faxing, correspondence, and other general administrative duties associated with loan processing.Identifies opportunities to meet members' broader financial needs by educating and cross-selling members on relevant Credit Union products and services.Collaborates with branch and lending teams to provide a seamless, professional member experience throughout the application and decision-making process.Performs other related duties and responsibilities as assigned from time to time.Education and/or ExperienceA high school diploma or General Equivalency Diploma (GED) is required.Two to three years of related experience, primarily gained through prior experience as a Loan Officer and/or Collection Officer, is preferred.An equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities may be considered.