Consumer Lending Analyst

Leaders Credit Union; Jackson (TN); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Healthcare

Vacation & Sick Time

401k options

Profit-sharing

Job summary

Leaders Credit Union is hiring a Consumer Lending Analyst to join our Lending team. You will work on underwriting consumer loan applications and manage the Loan Origination System (LOS) to support lending operations.

You will review loan documents, ensure compliance with lending policies, and collaborate with dealers and members through the approval process while contributing to system improvements and testing.

Qualifications

• 3–5 years of consumer lending underwriting experience.
• Bachelor’s degree in business, accounting, economics, or similar field.
• Hands-on experience with a Loan Origination System (LOS) is preferred.

Responsibilities

• Review and evaluate loan documents to ensure adherence to lending policies.
• Decide on approvals, counters, declines, or requests for additional information.
• Maintain LOS configuration, permissions, and workflows with IT and LOS vendor.

Skills

Underwriting

LOS administration

Data analysis

Microsoft Excel

Education

Bachelor's degree in business / accounting / economics

Tools

Loan Origination System (LOS)

Job description

Who is Leaders Credit Union?

We are a member-owned financial cooperative. This means that we exist to serve the needs of the consumers who own accounts at Leaders Credit Union. They are owners, and their financial well-being is at the heart of every decision we make. We are one of the largest credit unions in West Tennessee, and one of the most stable. Our purpose is simple: to provide a sound, convenient alternative to traditional banking.

What Are Our Core Values?

As a Team Member Of Leaders Credit Union, You Would Be Asked To Adhere To a Specific Set Of Core Values. These Values Should Govern All Decisions That Are Made When Serving Our Members’ Needs. These Values Are

• Member Focused
• Team Oriented
• Community Minded
• Forward Thinker
• Trusted Partner

Why Leaders?

• Great benefits! We offer healthcare, vacation time, sick time, 401k options, and a profit-sharing plan (just to name a few!) Our Human Resources team is always looking to ensure that our benefit packages are competitive.
• Work with a mission! Our mission statement isn’t just something written on a billboard, we truly look to “power your passion and make lives better.” That mission is lived out by member-facing personnel as well as our back-office employees.
• Extensive training! We go to great lengths to make sure you know your job responsibilities and are comfortable through a very thorough training process. But our training goes beyond that. We offer monthly classes on everything from mortgage products to conflict resolution. We give you the tools you need to succeed.
• Room for growth! At Leaders, you are only limited by your own ambition. Being part of a quickly growing financial institution leaves room for personal growth, and we do our best to promote from within whenever possible.

About The Role

Leaders Credit Union is hiring a Consumer Lending Analyst to join our Lending team. This is a role that will have you involved with both underwriting and being a system administrator for our Loan Origination System (LOS). From an underwriting perspective, you will spend time decisioning consumer loan applications within your delegated lending authority. The remainder of your time is dedicated to administering and continuously improving our Loan Origination System (LOS).

What does a day as an Underwriter look like?

• Within your Underwriting function, you would be responsible for reviewing and evaluating loan documents from our branch network. Working to ensure that all loans are decisioned in accordance with the Credit Union lending policies.
• Reviewing and evaluating loan documents to ensure loan conditions meet credit union standards for indirect direct lending. Evaluates the earnings and financial condition of applicants to make decisions to approve, counter, decline, or when needed, request additional information.
• Reviews the loan documents for completeness and accuracy. Records loan denials with supporting data used for declining.
• Maintains records of approved and denied applications, making notes for any denials or exceptions.
• Communicates directly with dealer partners as well as potential members in order to work through the approval process.

Beyond Underwriting - What else does this role own?

• In addition to day-to-day credit decisioning, this role serves as the team's go-to expert and system administrator for our Loan Origination System. You will help safeguard the health, accuracy, and continuous improvement of the platform that powers our consumer lending engine, you would:
• Serve as a system administrator for the LOS, including day-to-day maintenance, user access and permissions, workflow and queue configuration, template management, and resolution of system issues in partnership with IT and the LOS vendor.
• Stay ahead of all releases, enhancements, and product updates, reviewing release notes, attending vendor webinars and user groups, testing new functionality in our sandbox, and translating what's new into actionable recommendations for the Director of Consumer Lending.
• Maintain our automated decisioning logic and recommend refinements to decision rules, score cuts, stipulations, cross-sell offers, and third-party integrations.
• Recommend improvements to underwriting criteria, lending policy execution within the system, and overall loan workflow by bringing data, peer benchmarks, and frontline insight to inform final decisions.
• Lead User Acceptance Testing and change management for approved system enhancements, integrations, and new product rollouts including testing, communication, and post-launch monitoring.
• Act as the escalation point for LOS questions from underwriters, processors, and branch staff, and as the internal subject-matter expert when working with LOS support and our vendor partners.

What is the schedule?

This position has a unique schedule in order to meet the needs of our membership. The hours will be Monday through Friday from 8:00am to 5:00pm and the occasional Saturday, which would be 9:00am to 1:00pm.

Does your skillset and experience line up?

• Has 3 to 5 years of similar or related experience.
• A bachelor’s degree in business, accounting, economics, or any similar or related field.
• Previous experience as a Consumer Lending Underwriter preferred.
• Hands-on experience with a Loan Origination System strongly preferred. Prior system administrator, configuration, or "power user" experience is a significant plus.
• Comfort with data and reporting tools preferred.
• A process-improvement mindset - someone who notices friction in a workflow and proactively brings a solution, not just the problem.
• Proficiency in Microsoft Suite of Products (Excel, Outlook, Word, etc.)
• Must maintain a professional, courteous, and friendly atmosphere for members and co-workers.
• Must have very strong communication skills with the ability to explain decisions and reasoning behind those decisions.
• Must maintain a working knowledge of the credit unions loan standards and governmental regulations.

Thank you for choosing Leaders!