Consumer Loan Originator

Paycom; Chattanooga (TN); On-site; USD 50,000 - 75,000; Full time

Job summary

TVFCU is seeking a consumer loan officer at our Corporate Headquarters in Chattanooga, TN. The role focuses on selling and originating consumer loans, interviewing applicants, and presenting Credit Union products to meet member needs.

You will process applications, verify information, and coordinate with underwriters while maintaining regulatory compliance. Ideal candidates have high school diploma or higher, experience in lending or sales, and strong communication skills.

Qualifications

• High school diploma or equivalent required; degree preferred.
• Sales experience in financial services preferred.
• Experience with loan applications and consumer lending products.
• Knowledge of lending regulations (Reg B, Reg Z, ECOA).
• Strong communication and analytical skills.

Responsibilities

• Interacts with loan applicants to assess needs and match Credit Union products.
• Processes loan applications and submits to Underwriter/Processor promptly.
• Performs credit review using credit reports to evaluate indebtedness.
• Manages high-volume member interactions via multiple channels.
• Ensures compliance with laws and TVFCU policies.

Skills

Sales Experience

Active Listening

Customer Service

Verbal Communication

Team Collaboration

Education

High school diploma or equivalent

Bachelor's degree in business/finance preferred

Tools

Symitar

Temenos

Lending software

Job description

Job Details: Job Location: Corporate Headquarters - Chattanooga, TN 37402, Position Type: Full Time, Job Shift: M-TH 8:45-5:15 Fri- 8:45-6:15 , Rot Sat , Job Category: Banking,

JOB SUMMARY:

Demonstrates a highly motivated, positive, outgoing, influential personality with a strong emphasis on sales and results orientation to ensure the credit union maximizes lending and sales opportunities with members who apply for a consumer loan. Consistently demonstrates the ability to think independently, outside the box, by effectively responding to each individual member’s unique situation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Interacts with loan applicants and conducts loan interview to determine needs and match Credit Union products to the need.
• Processes accurate loan applications in real time. Determines collateral value securing the loan and submits this information, along with credit information and all other applicable details of the loan request, to the Underwriter and/or Processor in an accurate and timely manner.
• Conducts credit review, including pulling credit reports to determine applicable indebtedness ratios and identify loan recapture and cross-selling opportunities. Develop referral relationships to increase loan volume.
• Manages loan application work queue effectively with minimal wait time to members. Manage high volume of member interactions from various channels: Phone, Video, Web loans, Referrals.
• Serves as a resource to employees on Origination questions.
• Ensures compliance with all applicable laws, regulations, and TVFCU policies and procedures as related to assigned products.
• Maintains knowledge of Consumer Lending Policies and Procedures with the ability to apply its contents to origination decisions.
• Maximizes all sales opportunities. Ability to present value in ancillary products that would benefit members. Willing to embrace sales-oriented pay plan that can fluctuate based on production volume and sales goals.
• Thoroughly and clearly communicate in written form the details of the loan request to the Underwriter and the Processor.
• Effectively communicate the loan decision to the member and to advise member on how to improve their lending profile for future requests when applicable.
• Build a sound relationship with every member.
• Thoroughly review all accounts on a member’s credit report to determine what payments should be included in the member’s indebtedness ratios.
• Maintain knowledge of branch operations by completing Deposit Regulation and Product and Service Certification courses.
• Proactively demonstrate the TVFCU core values of integrity, honesty, flexibility, teamwork, leadership, accountability and strong relationships in every interaction with members.
• Perform other duties as assigned.

Qualifications: EDUCATIONAL AND WORK EXPERIENCE REQUIREMENTS:

• High school diploma or equivalent required; associate or bachelor's degree in business, finance, or a related field preferred.
• Previous sales experience preferred, especially in financial services, lending, or banking environments.
• Experience with financial calculations and consumer loan applications, including auto, personal, and credit card loans.
• Ability to quickly navigate lending software and process loan applications efficiently.
• Familiarity with lending calculators and finance computations.
• Experience with industry-specific software (e.g., Symitar, Temenos) is a plus.
• Knowledgeable in Credit Union lending policy and lending regulations including but not limited to: Reg B, Reg Z, FACTA & FCRA, Equal Credit Opportunity Act (ECOA).
• Strong active listening skills with the ability to understand and address member needs effectively.
• Effective verbal and written communication skills.
• Strong problem-solving skills and the ability to handle objections in a professional manner.
• Demonstrated ability to provide excellent member service and build relationships with members.
• Ability to remain focused and productive while working in a call center environment, including extended periods of sitting and handling a high volume of inbound and outbound phone calls.

If you are considered for an offer of employment at TVFCU, you must successfully complete a pre-employment screen that includes:

• Verification of education, employment and other pertinent data included on your employment application, and eligibility to work in the United States
• Criminal background check and drug screening
• Pre-employment credit check required

Pre-employment screening helps TVFCU provide a safe environment for our members and employees, minimize risk, and ensure federal compliance.