Consumer Litigation Paralegal

KeyBank; Buffalo (NY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

KeyBank is seeking a Litigation Senior Specialist based in Amherst, NY, operating in a hybrid role. The position focuses on independently managing a portfolio of consumer accounts in various stages of litigation, from pre-litigation to judgments, including updates to internal systems and coordinating with attorneys.

A candidate should have paralegal experience, litigation support background, and strong proficiency in Office365, Excel, and Adobe.

Qualifications

• High School Diploma or equivalent required.
• Bachelor’s Degree and/or Paralegal Certification preferred.
• Minimum 2 years of work experience as a paralegal or in litigation support preferred.
• Minimum 2 years in probate and estate planning, bankruptcy legal support, mortgage servicing, or loss mitigation preferred.
• Strong PC skills with Office365, Excel, and Adobe.

Responsibilities

• Manage a portfolio of consumer accounts in various stages of litigation.
• Review litigation documents and pleadings filed in state court.
• Update account status and routing in internal systems.
• Review litigation files and the treatment of KeyBank products.
• Provide recommendations and coordinate with outside attorneys as needed.
• Meet with management to discuss processes and issues.
• Respond to emails and inquiries promptly and provide clear responses to other teams or vendors.
• Support and manage projects within the litigation team.

Skills

Paralegal experience

Litigation support

Office365

Excel

Adobe

Detail oriented

Time management

Education

Bachelor's degree or Paralegal certification

Tools

PACER/CM-ECF navigation

KeyBank internal systems (CACS, CAS, ALS, CLS, MSP, Hogan, TSYS, Tymetrix/ASF)

Job description

Location: Hybrid based out of Amherst, NY

Typical schedule is Monday-Friday 8:00am - 5:00pm ET

The Litigation Senior Specialist will independently manage their assigned portfolio consisting of consumer accounts in different states of litigation (pre-litigation, post complaint filing, judgment). The Litigation Senior Specialist will review the status of the accounts and determine best course of action going forward on account and assist in execution. The selected candidate will also be responsible for all system updates.

Duties:

• Understand the litigation process from start to finish for all applicable consumer accounts impacting KeyBank.
• Review and understand litigation documents and pleadings filed in state court.
• Update account status and routing in KeyBank’s internal systems as it relates to the status of the litigation.
• Review litigation files and how the litigation has treated KeyBank products.
• Make sound recommendations when reviewing the litigation filings or review with outside attorneys.
• Meet with management on process or issues that come up on accounts.
• Demonstrate ability to independently problem solve and offer constructive solutions to issues as they arise.
• Answer emails and inquiries in a timely fashion and offer sound responses to other lines of business or vendors that have questions about the accounts.
• Participate and help manage projects in support of KeyBank’s internal initiatives.
• Prepare documentation as related to litigation account and the status it is in (i.e. provide information for filing of litigation case or provide information to attorney regarding payments made on judgment and whether a judgment lien should be released).
• Administratively manage various projects and assignments for the litigation team or other lines of business.
• Interact with clients or attorneys and handle account maintenance.
• Maintain and review invoicing to ensure billing is accurate; update the system for billing by attorney vendors.
• Refer accounts to and speaking with vendor attorneys and answering any questions they may have regarding accounts.
• Other duties as assigned.

Experience/Requirements:

• High School Diploma or equivalent required.
• Bachelor’s Degree and/or Paralegal Certification preferred.
• Minimum 2 years of work experience as a paralegal or in litigation support is strongly preferred, in addition to.
• Minimum 2 years in the following fields is preferred: Probate and estate planning, bankruptcy legal support, mortgage servicing, or loss mitigation.
• Strong PC skills with digital literacy in Office365, Excel, and Adobe.
• Availability to work overtime when necessary, including possible weekends.
• Detail oriented with ability to prioritize multiple responsibilities/deadlines.
• PACER/CM-ECF navigation experience preferred.
• Knowledge of KeyBank internal systems: CACS, CAS, ALS, CLS, MSP, Hogan, TSYS, Tymetrix and/or ASF is a plus.