Consumer Litigation Paralegal

KeyBank National Association; Kentucky; Hybrid; USD 29,000 - 43,000; Full time

Job summary

KeyBank National Association seeks a Litigation Senior Specialist to independently manage a portfolio of consumer accounts in various stages of litigation across states. You will review pleadings, update internal systems, and coordinate with attorneys to advance cases while supporting multiple projects within the litigation team.

The role requires a paralegal background or legal experience with strong PC skills, and flexibility to work overtime or weekends.

Qualifications

• High School Diploma or equivalent required.
• Bachelor’s Degree and/or Paralegal Certification preferred.
• Minimum 2 years in paralegal or litigation support preferred.
• Minimum 2 years in probate/estate planning, bankruptcy, mortgage servicing, or loss mitigation preferred.
• Strong PC skills with Office365, Excel and Adobe.
• Overtime availability, including weekends.
• Detail oriented with prioritization of multiple deadlines.
• PACER/CM-ECF navigation experience preferred.
• Knowledge of KeyBank internal systems is a plus.

Responsibilities

• Independently manage a portfolio of consumer accounts in various stages of litigation.
• Review litigation documents and pleadings filed in state court.
• Update account status and routing in internal systems.
• Assess and report on how litigation affects KeyBank products.
• Make recommendations with outside attorneys as needed.
• Attend meetings with management to discuss process issues.
• Handle inquiries and provide timely, sound responses to other lines of business or vendors.
• Prepare documentation for filing or attorney information on payments and liens.
• Manage projects for the litigation team and other lines of business.

Skills

Office365

Excel

Adobe

Education

Bachelor’s degree

Paralegal certification

Tools

CACS

CAS

ALS

CLS

MSP

Hogan

TSYS

Tymetrix

ASF

Job description

Location: 4910 Tiedeman Road, Brooklyn Ohio

Location: Hybrid based out of Brooklyn OH or Amherst NY

Typical schedule is Monday-Friday 8:00am - 5:00pm ET

The Litigation Senior Specialist will independently manage their assigned portfolio consisting of consumer accounts in different states of litigation (pre-litigation, post complaint filing, judgment). The Litigation Senior Specialist will review the status of the accounts and determine best course of action going forward on account and assist in execution. The selected candidate will also be responsible for all system updates.

Duties:

• Understand the litigation process from start to finish for all applicable consumer accounts impacting KeyBank.
• Review and understand litigation documents and pleadings filed in state court.
• Update account status and routing in KeyBank’s internal systems as it relates to the status of the litigation.
• Review litigation files and how the litigation has treated KeyBank products
• Make sound recommendations when reviewing the litigation filings or review with outside attorneys
• Meet with management on process or issues that come up on accounts
• Demonstrate ability to independently problem solve and offer constructive solutions to issues as they arise
• Answer emails and inquiries in a timely fashion and offer sound responses to other lines of business or vendors that have questions about the accounts
• Participate and help manage projects in support of KeyBank’s internal initiatives
• Prepare documentation as related to litigation account and the status it is in (i.e. provide information for filing of litigation case or provide information to attorney regarding payments made on judgment and whether a judgment lien should be released)
• Administratively manage various projects and assignments for the litigation team or other lines of business
• Interact with clients or attorneys and handle account maintenance
• Maintain and review invoicing to ensure billing is accurate; update the system for billing by attorney vendors
• Refer accounts to and speaking with vendor attorneys and answering any questions they may have regarding accounts
• Other duties as assigned

Experience/Requirements:

• High School Diploma or equivalent required
• Bachelor’s Degree and/or Paralegal Certification preferred
• Miniumum 2 years of work experience as a paralegal or in litigation support is strongly preferred, in addition to
• Minimum 2 years in the following fields is preferred: Probate and estate planning, bankruptcy legal support, mortgage servicing, or loss mitigation
• Strong PC skills with digital literacy in Office365, Excel, and Adobe
• Availability to work overtime when necessary, including possible weekends
• Detail oriented with ability to prioritize multiple responsibilities/deadlines.
• PACER/CM-ECF navigation experience preferred
• Knowledge of KeyBank internal systems: CACS, CAS, ALS, CLS, MSP, Hogan, TSYS, Tymetrix and/or ASF is a plus.

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $20.67 - $31.25 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 11/01/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [e-mail].

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