Hybrid Consumer Litigation Paralegal

KeyBank; Town of Amherst (NY); Hybrid; USD 43,000 - 65,000; Full time

Benefits offered by this job

Hybrid work arrangement

Incentive compensation

Job summary

KeyBank is seeking a Litigation Senior Specialist to independently manage a portfolio of consumer accounts at various stages of litigation across multiple states. You will review pleadings and litigation documents filed in state court, update account status in KeyBank's internal systems, and advise on the best course of action while coordinating with outside counsel.

The role follows a Monday–Friday schedule (8:00am–5:00pm ET) with hybrid work options in Brooklyn OH or Amherst NY.

Qualifications

• High School Diploma or equivalent required.
• Bachelor's Degree and/or Paralegal Certification preferred.
• Minimum 2 years of work experience as a paralegal or in litigation support.
• Experience in probate, bankruptcy, mortgage servicing, or loss mitigation preferred.
• Strong PC skills with Office365, Excel, and Adobe.

Responsibilities

• Manage consumer accounts in litigation across multiple states.
• Review litigation documents and pleadings in state court.
• Update account status in KeyBank systems related to litigation.
• Collaborate with attorneys and management on process issues.
• Prepare documentation for filing or information to attorneys.
• Interact with clients or attorneys and handle account maintenance.
• Assist in projects supporting internal initiatives.
• Ensure accurate invoicing and billing by attorney vendors.
• Refer accounts to vendor attorneys and respond to questions.

Skills

Litigation support

Paralegal experience

Detail oriented

Team collaboration

Education

Bachelor's Degree

Paralegal Certification

Tools

Office365

Excel

Adobe

PACER/CM-ECF navigation

Job description

KeyBank is seeking a Litigation Senior Specialist to independently manage a portfolio of consumer accounts at various stages of litigation across multiple states. You will review pleadings and litigation documents filed in state court, update account status in KeyBank's internal systems, and advise on the best course of action while coordinating with outside counsel.

The role follows a Monday–Friday schedule (8:00am–5:00pm ET) with hybrid work options in Brooklyn OH or Amherst NY.