Hybrid Consumer Litigation Paralegal - Case Management Pro

KeyBank; Buffalo (NY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

KeyBank is seeking a Litigation Senior Specialist based in Amherst, NY, operating in a hybrid role. The position focuses on independently managing a portfolio of consumer accounts in various stages of litigation, from pre-litigation to judgments, including updates to internal systems and coordinating with attorneys.

A candidate should have paralegal experience, litigation support background, and strong proficiency in Office365, Excel, and Adobe.

Qualifications

• High School Diploma or equivalent required.
• Bachelor’s Degree and/or Paralegal Certification preferred.
• Minimum 2 years of work experience as a paralegal or in litigation support preferred.
• Minimum 2 years in probate and estate planning, bankruptcy legal support, mortgage servicing, or loss mitigation preferred.
• Strong PC skills with Office365, Excel, and Adobe.

Responsibilities

• Manage a portfolio of consumer accounts in various stages of litigation.
• Review litigation documents and pleadings filed in state court.
• Update account status and routing in internal systems.
• Review litigation files and the treatment of KeyBank products.
• Provide recommendations and coordinate with outside attorneys as needed.
• Meet with management to discuss processes and issues.
• Respond to emails and inquiries promptly and provide clear responses to other teams or vendors.
• Support and manage projects within the litigation team.

Skills

Paralegal experience

Litigation support

Office365

Excel

Adobe

Detail oriented

Time management

Education

Bachelor's degree or Paralegal certification

Tools

PACER/CM-ECF navigation

KeyBank internal systems (CACS, CAS, ALS, CLS, MSP, Hogan, TSYS, Tymetrix/ASF)

Job description

KeyBank is seeking a Litigation Senior Specialist based in Amherst, NY, operating in a hybrid role. The position focuses on independently managing a portfolio of consumer accounts in various stages of litigation, from pre-litigation to judgments, including updates to internal systems and coordinating with attorneys.

A candidate should have paralegal experience, litigation support background, and strong proficiency in Office365, Excel, and Adobe.