Consumer Experience Quality Lead

Abbott; Columbus (OH); On-site; USD 55,000 - 111,000; Full time

Benefits offered by this job

Free medical coverage (HIP PPO)

Excellent retirement savings plan with

Tuition reimbursement and FreeU

Career development with an global team

Diversity and recognition programs

Job summary

Abbott Nutrition is seeking a Consumer Relations Quality Coordinator to act as the Voice of the Consumer, resolving product complaints, ensuring regulatory compliance, and protecting brand reputation through cross-functional collaboration.

Responsibilities include managing investigations, supporting crisis responses on a rotating on-call schedule, and leveraging systems like Five9 and Salesforce to drive improvements and accurate reporting.

Qualifications

• Bachelor's degree or equivalent in a related field.
• Excellent communication across audiences; strong written and verbal skills.
• Customer service or contact center experience preferred.
• Understanding of nutrition products and consumer base helpful.
• Ability to balance priorities in a fast-paced environment.

Responsibilities

• Deliver exceptional consumer experiences and resolve product complaints.
• Collaborate with Quality Assurance, Medical Safety & Surveillance, and risk management teams.
• Support sales strategies with tools and real-time analytics for reporting.

Skills

Customer service experience

Communication

Crisis management

Multitasking

Technical systems

Education

Bachelor's degree in Human Sciences, Nutrition, Business, Liberal Arts, or related

Job description

Abbott Nutrition is seeking a Consumer Relations Quality Coordinator to act as the Voice of the Consumer, resolving product complaints, ensuring regulatory compliance, and protecting brand reputation through cross-functional collaboration.

Responsibilities include managing investigations, supporting crisis responses on a rotating on-call schedule, and leveraging systems like Five9 and Salesforce to drive improvements and accurate reporting.