Consumer Care Specialist

Richardson International; St. Louis (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

Richardson International is seeking a Consumer Care Specialist to manage consumer inquiries, complaints, compliments, and feedback across channels. You will protect brand reputation, support quality initiatives, and deliver exceptional experiences through timely resolution and documentation.

Key duties include collaborating with QA, Operations, Marketing, and Customer Service, escalating issues when needed, and contributing to routine consumer care reporting and templates to ensure scalable

Qualifications

• 2–4 years of relevant customer service experience.
• Experience handling complaints and sensitive concerns.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to work independently in a fast-paced environment.
• Experience with Microsoft 365 apps is a plus.
• Experience with CRM or case management systems is an asset.

Responsibilities

• Serve as primary contact for consumer inquiries via phone, email, and social channels.
• Respond professionally to questions, complaints, compliments, and concerns.
• Document information to support product quality investigations.
• Manage consumer contacts from intake to final resolution with timely follow-up.
• Issue compensation, coupons, and goodwill gestures per guidelines.
• Maintain records using Microsoft Lists, Power Apps, Outlook, and other systems.
• Collaborate with QA, Operations, Marketing, and Customer Service.
• Escalate food safety/quality concerns to appropriate teams.
• Monitor trends and recurring issues for continuous improvement.
• Act as voice of the consumer to identify improvement opportunities.
• Assist with routine consumer care reporting and business insights.
• Support development of care procedures and templates for consistency.

Skills

Customer service

Communication

Attention to detail

Multitasking

Tools

Microsoft Outlook

Excel

Microsoft Lists

Power Apps

Power BI

Job description

Richardson International is seeking a Consumer Care Specialist to manage consumer inquiries, complaints, compliments, and feedback across channels. You will protect brand reputation, support quality initiatives, and deliver exceptional experiences through timely resolution and documentation.

Key duties include collaborating with QA, Operations, Marketing, and Customer Service, escalating issues when needed, and contributing to routine consumer care reporting and templates to ensure scalable