Customer Experience Programs & Community Engagement Lead

Abbott; Temecula (CA); On-site; USD 51,000 - 101,000; Full time

Benefits offered by this job

Free medical coverage (HIP PPO)

Excellent retirement savings plan with

Tuition reimbursement

FreeU education benefit

Great place to work recognition

Job summary

Abbott Laboratories is seeking a Customer Service Process Improvement Specialist to design and implement short and long-term solutions that enhance customer satisfaction. You will monitor metrics, lead projects, and coordinate with multiple departments to support new product launches and educational programs.

The role focuses on improving daily operations, teaching best practices, and resolving customer-related issues across US and global accounts.

Qualifications

• Bachelor's degree or equivalent required.
• Minimum 2 years in a medical laboratory environment, field service, clinical experience, or diagnostic product experience.
• Base pay is stated as $50,700.00 - $101,300.00; pay may vary by location.

Responsibilities

• Analyze business processes to identify problems in Customer Service processes and educational programs.
• Develop corrective actions for long-term improvements in systems and processes.
• Design and manage projects addressing systemic impacts to implement long-term solutions.
• Coordinate and lead customer projects and events to ensure engagement and satisfaction.
• Facilitate discussions with Manufacturing, Marketing, QA, Sales and Inventory for preparation and adherence to plans.
• Coordinate release of documentation for internal and external educational programs.
• Support audits, improvements, and resolution of customer-related issues.

Skills

Customer service

Process improvement

Project leadership

Cross-functional coordination

Training

Education

Bachelor's degree

Job description

Abbott Laboratories is seeking a Customer Service Process Improvement Specialist to design and implement short and long-term solutions that enhance customer satisfaction. You will monitor metrics, lead projects, and coordinate with multiple departments to support new product launches and educational programs.

The role focuses on improving daily operations, teaching best practices, and resolving customer-related issues across US and global accounts.