Senior Quality Complaints Analyst

Becton Dickinson; Maryland; On-site; USD 76,000 - 121,000; Full time

Job summary

Becton, Dickinson and Company is seeking a Quality Complaint Coordinator to coordinate and supervise the handling of customer product complaints. You will review and process complaint records, ensure documentation compliance, and support audits and continuous improvement initiatives.

The role requires strong data analysis skills, familiarity with regulatory standards, and collaboration across multiple teams to resolve issues and ensure correct CAPA documentation.

Qualifications

• Bachelor's Degree or higher with experience in quality/complaints
• Experience reviewing and processing customer product complaints
• Familiarity with regulatory requirements (FDA QSR, ISO 13485) and quality systems

Responsibilities

• Coordinate and supervise the implementation and monitoring of customer product complaints
• Review, process and manage complaint records daily, including investigation and resolution
• Prepare and analyze reports and data trends from multiple systems (complaint management, ERP, regulatory)
• Escalate issues to Quality Assurance leadership as appropriate
• Provide guidance to cross-functional teams to ensure compliance and CAPA documentation
• Support audits, regional meetings, and continuous improvement initiatives

Skills

Quality management

Complaint handling

Data analysis

Regulatory compliance

Cross-functional collaboration

Excel

BI reporting

Education

Bachelor's Degree in a relevant field

Associate's Degree with 8+ years experience

Tools

TrackWise

ERP systems

Job description

Becton, Dickinson and Company is seeking a Quality Complaint Coordinator to coordinate and supervise the handling of customer product complaints. You will review and process complaint records, ensure documentation compliance, and support audits and continuous improvement initiatives.

The role requires strong data analysis skills, familiarity with regulatory standards, and collaboration across multiple teams to resolve issues and ensure correct CAPA documentation.