Consumer Experience & Quality Coordinator

Abbott

Columbus (OH)

On-site

USD 55,000 - 111,000

Full time

2 days ago

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Benefits offered by this job

Career development

Health coverage

Retirement plan

Tuition reimbursement

FreeU education benefit

Job summary

Abbott Nutrition is seeking a Consumer Relations Quality Coordinator to act as the Voice of the Consumer, resolving product complaints and ensuring regulatory compliance. You will collaborate with Quality Assurance, Medical Safety & Surveillance, and Corporate Risk Management to protect brand reputation while supporting cross-functional teams.

The role requires a Bachelor's degree and strong communication, problem-solving, and crisis-management skills.

Qualifications

Bachelor's degree required or related field.
Strong written, verbal and presentation skills.
Customer service experience preferred.
Understanding of Abbott Nutrition products and customer base.
Ability to balance consumer needs with business priorities during crises.

Responsibilities

Deliver exceptional consumer experiences across multiple channels.
Manage product complaints with documentation, investigation, escalation and resolution.
Collaborate with QA, Medical Safety & Surveillance, and Risk Management to mitigate risk.
Promote brand loyalty while adhering to guidelines and ethics.
Support in handling crises and participate in on-call rotations.