Director, Global Post-Market Quality & Returns Labs

Thornton Tomasetti; Los Angeles (CA); On-site; USD 172,000 - 344,000; Full time

Benefits offered by this job

Free medical coverage

Retirement plan

Tuition reimbursement

Education benefit

Job summary

Abbott is seeking a Director, Global Post Market Quality & Returns Laboratories to lead the CRM post‑market quality organization. You will oversee complaint handling, product return labs, and post‑market surveillance to ensure safety, compliance, and continuous improvement.

Leading a global team of about 140 professionals with 3–4 direct reports, you will partner with Regulatory, Quality, R&D, Manufacturing, and Commercial teams to drive risk mitigation and regulatory readiness while advancing

Qualifications

• Bachelor’s degree in Engineering, Life Sciences, Quality, Biomedical Sciences, or a related technical discipline.
• Significant leadership experience in quality, compliance, post‑market surveillance, or related functions.
• Experience with global regulatory requirements (FDA QSR and international medical device regs).

Responsibilities

• Lead the global Post Market Quality organization, including complaint handling operations and two post‑market returns laboratories.
• Develop and execute strategic vision for post‑market quality systems using data analytics and automation.
• Oversee investigation, CAPA, and regulatory reporting activities to ensure compliance and product safety.

Skills

Leadership

Regulatory knowledge

Cross-functional collaboration

Strategic thinking

Education

Bachelor’s degree in Engineering, Life Sciences, Quality, Biomedical Sciences

Job description

Abbott is seeking a Director, Global Post Market Quality & Returns Laboratories to lead the CRM post‑market quality organization. You will oversee complaint handling, product return labs, and post‑market surveillance to ensure safety, compliance, and continuous improvement.

Leading a global team of about 140 professionals with 3–4 direct reports, you will partner with Regulatory, Quality, R&D, Manufacturing, and Commercial teams to drive risk mitigation and regulatory readiness while advancing