Quality & Consumer Experience Coordinator

Urban Farmer; Manteno (IL); On-site; USD 68,770,000 - 80,231,000; Full time

Job summary

Urban Farmer is seeking a Consumer Relations & Product Quality Coordinator to safeguard the brand by managing consumer feedback, guiding root-cause investigations, and supporting continuous improvement across customer-facing platforms.

This role serves as the liaison among Sales, Quality, R&D, and Customer Service to ensure timely resolution of complaints, robust documentation, and alignment with regulatory and customer requirements. It also leads product cuttings and maintains QA dashboards.

Qualifications

• 2+ years of experience in food manufacturing, quality assurance, or consumer relations.
• Working knowledge of SQF, HACCP, GMPs and customer quality portals.
• Strong analytical skills to interpret data and identify trends.
• Excellent written and verbal communication across departments.

Responsibilities

• Manage consumer complaints and log complete records.
• Coordinate investigations across Production, QA, Sanitation, and Maintenance.
• Draft investigation summaries and assist CAPA development.
• Track response timelines and CAPA actions.
• Maintain complaint databases and QA trackers.
• Support sample coordination and product cuttings.

Skills

Analytical skills

Communication skills

Organization

Data interpretation

Education

Associate or Bachelor’s degree in Food Science or Quality Management

Tools

TraceGains

GS1

Microsoft Office

Job description

Urban Farmer is seeking a Consumer Relations & Product Quality Coordinator to safeguard the brand by managing consumer feedback, guiding root-cause investigations, and supporting continuous improvement across customer-facing platforms.

This role serves as the liaison among Sales, Quality, R&D, and Customer Service to ensure timely resolution of complaints, robust documentation, and alignment with regulatory and customer requirements. It also leads product cuttings and maintains QA dashboards.