Quality & Consumer Relations Specialist

Urban-Farmer-Inc; Manteno (IL); On-site; USD 33,000 - 39,000; Full time

Job summary

Urban Farmer Inc. is seeking a Consumer Relations & Product Quality Coordinator to protect brand reputation by managing consumer feedback, driving root-cause investigations, and supporting continuous improvement in product quality.

You will liaise between Sales, Quality, R&D, and Customer Service to resolve complaints and maintain regulatory alignment. The role includes coordinating customer samples, maintaining QA databases, and leading product cuttings and sensory evaluations to ensure

Qualifications

• Associate or Bachelor’s degree in Food Science, Quality Management or related field.
• 2+ years in food manufacturing, QA, or consumer relations.
• Knowledge of SQF, HACCP, GMPs and customer quality portals.
• Strong analytical and data interpretation abilities.
• Excellent written and verbal communication across departments.
• Highly organized with ability to manage multiple projects.

Responsibilities

• Log, categorize, and track consumer complaints across platforms.
• Coordinate investigations with Production, QA, Sanitation, and Maintenance; compile documentation.
• Draft investigation summaries and assist CAPA development and verification.
• Maintain complaint databases and QA trackers; prepare trend dashboards.
• Coordinate customer sample requests and ensure traceability and proper packaging.
• Assist with QA leadership in audits, new product launches, and improvements.
• Support training materials and quality alerts when trends arise.
• Record product cutting sessions and sensory evaluation data; maintain files.

Skills

Analytical skills

Communication skills

Organization

Microsoft Office

Data interpretation

Education

Associate or Bachelor’s degree in Food Science or Quality/related

Tools

TraceGains

GS1

Job description

Urban Farmer Inc. is seeking a Consumer Relations & Product Quality Coordinator to protect brand reputation by managing consumer feedback, driving root-cause investigations, and supporting continuous improvement in product quality.

You will liaise between Sales, Quality, R&D, and Customer Service to resolve complaints and maintain regulatory alignment. The role includes coordinating customer samples, maintaining QA databases, and leading product cuttings and sensory evaluations to ensure