Consumer Credit Loan Specialist - Underwriting & Service

Fifth Third Bank; Cincinnati (OH); On-site; USD 52,000 - 76,000; Full time

Job summary

Fifth Third Bank is seeking a knowledgeable Loan Specialist to support consumer lending processes in Cincinnati. The role involves pre-underwriting and processing duties, reviewing underwriting stipulations, and providing accurate information to customers via phone and email to ensure a smooth lending experience.

You will move loan files through the pipeline, update systems, and collaborate with internal departments to resolve issues while maintaining service levels and risk controls.

Qualifications

• Minimum three (3) years of consumer lending experience in processing or customer service.
• In-depth knowledge of loans and lending guidelines.
• Detailed knowledge of processing, underwriting and closing procedures.

Responsibilities

• Proactively contact customers to collect documents needed to underwrite application.
• Explain products and policies clearly to ensure understanding of documents for lending decision.
• Evaluate loan documents, review income documents, analyze data, and clear conditions per delegated authority.

Skills

Consumer lending

Processing

Underwriting

Customer service

Policy knowledge

Job description

Fifth Third Bank is seeking a knowledgeable Loan Specialist to support consumer lending processes in Cincinnati. The role involves pre-underwriting and processing duties, reviewing underwriting stipulations, and providing accurate information to customers via phone and email to ensure a smooth lending experience.

You will move loan files through the pipeline, update systems, and collaborate with internal departments to resolve issues while maintaining service levels and risk controls.