Consumer Collections Team Lead – Compliance & Performance

ARMStrong Insurance Services; Itasca (IL); On-site; USD 47,000 - 63,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401(k) with company matching

PTO 18 days

9 paid holidays

Job summary

ARMStrong Insurance Services, parent company of Brown & Joseph, seeks a Consumer Collections Supervisor to lead a 10–15 person debt-collection team while ensuring performance, regulatory compliance, and client satisfaction.

Brown & Joseph is hiring as part of ARMStrong’s debt-management strategy in Itasca, IL. The role emphasizes FDCPA/TCPA/ Regulation F compliance, portfolio oversight, and regular reporting, with a base salary of $55,000 plus quarterly bonuses and a strong benefits package.

Qualifications

• 3–5+ years consumer collections experience, with at least 2+ years in third-party/agency collections
• 1–2+ years in a lead, senior collector, or supervisory role
• Strong knowledge of FDCPA, TCPA, Regulation F, FCRA, and state licensing requirements
• Proficiency in Excel and client reporting/scorecard formats

Responsibilities

• Supervise, coach, and develop collectors; monitor performance metrics; conduct coaching sessions and reviews
• Ensure adherence to debt collection regulations; review calls for quality and compliance; manage sensitive accounts; handle complaints and maintain audit-ready documentation
• Oversee multiple client portfolios; enforce client-specific guidelines; monitor portfolio performance and issues impacting relationships
• Prepare regular performance reports; support client and compliance audits; collaborate with Compliance, Legal, IT, and Client Services on operations and licensing

Skills

Team leadership

Regulatory compliance

Client reporting

Excel proficiency

Bilingual (Spanish/English) optional

Tools

Excel

Job description

ARMStrong Insurance Services, parent company of Brown & Joseph, seeks a Consumer Collections Supervisor to lead a 10–15 person debt-collection team while ensuring performance, regulatory compliance, and client satisfaction.

Brown & Joseph is hiring as part of ARMStrong’s debt-management strategy in Itasca, IL. The role emphasizes FDCPA/TCPA/ Regulation F compliance, portfolio oversight, and regular reporting, with a base salary of $55,000 plus quarterly bonuses and a strong benefits package.