Consultant, Technical Account Manager

Dell Technologies; Draper (UT); On-site; USD 120,000 - 190,000; Full time

Job summary

Dell Technologies in Draper, Utah seeks a Consultant, Technical Account Manager to support customers in disconnected environments and act as a subject matter expert for data center infrastructure. You will engage federal customers and partners implementing AI solutions in secure spaces.

The TAM will learn the Dell portfolio deeply, build internal and external relationships, drive design and implementation of complex requirements, and ensure high levels of customer satisfaction.

Qualifications

• 12+ years of professional experience in a related role.
• Must be a US citizen with an active TS/SCI clearance and full-scope polygraph.
• Proficient with Dell PowerEdge servers, especially HPC environments.
• Strong Linux skills (RHEL/Ubuntu) and diagnostic tooling knowledge.

Responsibilities

• Learn and maintain deep technical acumen for the Dell Technologies portfolio (storage, compute, networking, applications, cybersecurity, converged and hyper-converged systems, edge-core-cloud).
• Develop internal relationships within Dell and trust with account executives, PMs, and security offices.
• Develop external relationships with customers and partners, demonstrating professional and technical excellence.
• Assist customers and sales teams with design, definition, and implementation of complex system requirements.

Skills

TS/SCI clearance

12+ years experience

Dell PowerEdge HPC

Linux (RHEL/Ubuntu)

Tools

Dell PowerEdge diagnostics

Vendor diagnostic utilities

Job description

Consultant, Technical Account Manager

Clients around the globe put Dell Technologies technology at the heart of their IT departments. Our Technical Account Managers (TAMs) address their two biggest challenges: meeting the needs of service users and keeping the information infrastructure available at all times. Much more than the customer's go-to person when there's an issue, TAMs take a proactive approach to driving technical activities. They specialize in helping customers focus on environmental stability and avoid problems before they occur. TAMs work closely with a range of colleagues to identify sales opportunities, drive best support practices, deliver consistent service levels and ensure complete customer satisfaction.

Join us to do the best work of your career and make a profound social impact as a Consultant, Technical Account Manager on our Technical Account Manager team in Draper, Utah.

What you'll achieve:

As a Consultant, Technical Account Manager, you will be responsible for supporting customers in disconnected environments while serving as a subject matter expert for Dell Technologies data center infrastructure products and solutions. You will work with Federal customers and partners as they implement AI solutions in secure spaces.

Responsibilities

You will:

Learn and maintain a deep technical acumen and understanding of the Dell Technologies portfolio to include storage, compute, networking, applications, cybersecurity, converged and hyper-converged systems, and edge-core-cloud synergies.

• Be independently motivated to continually learn new technologies. Due to Dell's large breadth of products, we expect our team members to be driven to stay current on existing technologies and continually expand their knowledge horizons
• Develop internal relationships within Dell and earn trust amongst the account executives, program/project managers, executive leadership team members, infrastructure delivery teams, and security offices
• Develop external relationships and earn trust with customers and partners through a demonstration of the highest caliber of professional, technical, and mission competence
• Assist customer and sales team with design, definition, and implementation of complex system requirements

Qualifications

Take the first step towards your dream career:

Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

Essential Requirements:

• 12+ years of related experience in a professional role or equivalent experience
• Must be a US citizen and have an active TS/SCI security clearance with a full scope polygraph
• In-depth troubleshooting knowledge and understanding of Dell PowerEdge servers, specifically in HPC environments. Intimate knowledge of networking infrastructure, specifically in datacenter environments
• Strong knowledge working in Linux environments (RHEL and Ubuntu) and strong understanding of Dell and vendor diagnostic utilities and their applications
• Customer-facing experience with strong escalation management capability and the ability to work in a high-pressure environment. Ability to collaborate effectively with vendors and Dell Engineering

Desirable Requirements:

• Technical support experience with industry certifications such as A+, Security+, MCITP/MCSE, VCP, RHCSA/RHCE, CCNA

About Us

Who We Are

We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy.

Visit our Culture Code page to learn more about how we work and lead.