Senior Advisor, Technical Account Manager

Dell Technologies Inc.; Washington (District of Columbia); On-site; USD 150,000 - 210,000; Full time

Job summary

Dell Technologies is seeking a Senior Advisor, Technical Account Manager to support Dell Technologies data center infrastructure for Federal customers and partners. This role is based on-site in Omaha, Nebraska, requiring a strong technical background and security clearance.

You will act as a subject matter expert, drive proactive support practices, and collaborate across Dell teams and customer organizations to ensure high service levels and successful design/implementation of complex

Qualifications

• 8+ years of related experience in a professional role.
• US citizen with an active TS/SCI security clearance with a CI polygraph.
• Deep knowledge of Dell PowerEdge servers, networking, and storage hardware.
• Strong VMware experience and familiarity with diagnostic utilities and their applications.
• Customer-facing with strong escalation management; onsite at a customer's location five days a week.

Responsibilities

• Learn and maintain a deep technical acumen across the Dell Technologies portfolio, including storage, compute, networking, applications, cybersecurity, converged/hyper-converged systems, and edge-core-cloud synergies.
• Develop internal relationships within Dell and earn trust among account executives, project managers, leadership, delivery teams, and security offices.
• Develop external relationships and earn trust with customers and partners through professional, technical, and mission-competent demonstrations.
• Assist customers and the sales team with design, definition, and implementation of complex system requirements.

Skills

Customer-facing

Escalation management

On-site work

VMware expertise

Education

Bachelor's degree

Tools

PowerEdge servers

Networking hardware

Diagnostic utilities

VMware tools

Job description

Senior Advisor, Technical Account Manager

Clients around the globe put Dell Technologies technology at the heart of their IT departments. Our Technical Account Managers (TAMs) address their two biggest challenges: meeting the needs of service users and keeping the information infrastructure available at all times. Much more than the customer's go-to person when there's an issue, TAMs take a proactive approach to driving technical activities. They specialize in helping customers focus on environmental stability and avoid problems before they occur. TAMs work closely with a range of colleagues to identify sales opportunities, drive best support practices, deliver consistent service levels and ensure complete customer satisfaction.

Join us to do the best work of your career and make a profound social impact as a Senior Advisor, Technical Account Manager on our Technical Account Manager team in Omaha, Nebraska.

What you'll achieve:

As a Senior Advisor, Technical Account Manager, you will be responsible for supporting customers in disconnected environments while serving as a subject matter expert for Dell Technologies data center infrastructure products and solutions. You will work with Federal customers and partners as they implement AI solutions in secure spaces.

Responsibilities

You will:

Learn and maintain a deep technical acumen and understanding of the Dell Technologies portfolio to include storage, compute, networking, applications, cybersecurity, converged and hyper-converged systems, and edge-core-cloud synergies.

• Be independently motivated to continually learn new technologies. Due to Dell's large breadth of products, we expect our team members to be driven to stay current on existing technologies and continually expand their knowledge horizons
• Develop internal relationships within Dell and earn trust amongst the account executives, program/project managers, executive leadership team members, infrastructure delivery teams, and security offices
• Develop external relationships and earn trust with customers and partners through a demonstration of the highest caliber of professional, technical, and mission competence
• Assist customer and sales team with design, definition, and implementation of complex system requirements

Qualifications

Take the first step towards your dream career:

Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

Essential Requirements:

• 8+ years of related experience in a professional role or equivalent experience
• Must be a US citizen and have an active TS/SCI security clearance with a CI polygraph
• In-depth troubleshooting knowledge and understanding of Dell PowerEdge servers, networking, and storage hardware. Intimate knowledge of networking infrastructure, specifically in datacenter environments
• Strong knowledge working in VMware environments and strong understanding of Dell and vendor diagnostic utilities and their applications
• Customer-facing experience with strong escalation management capability and the ability to work in a high-pressure environment. Ability to collaborate effectively with vendors and Dell Engineering. Must be able to work onsite at a customer's location five days a week

Desirable Requirements:

• Bachelor's Degree
• Technical support experience with industry certifications such as A+, Security+, MCITP/MCSE, VCP, RHCSA/RHCE, CCNA

About Us

Who We Are

We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy.

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