Director, Data Center Field Service - Memphis, Tennessee

Dell; Nashville (TN); On-site; USD 155,000 - 201,000; Full time

Job summary

Dell is seeking a Director of Data Center Field Services – AI Infrastructure to lead service delivery for Dell’s most complex AI environments in large-scale customer accounts. You will drive operating rhythms, ensure deployment readiness, and foster high uptime across a matrix of teams, aligning business priorities with field execution.

Ideal candidates have 10–15+ years in field service or data center operations, with leadership in matrixed organizations and deep AI infrastructure knowledge.

Qualifications

• 10–15+ years of experience leading field service or large technical operations.
• Experience in customer-facing environments with strong service delivery.
• Bachelor’s degree; advanced degree preferred.

Responsibilities

• Lead field services for large-scale AI infrastructure accounts and align with customer priorities.
• Coordinate with Field Service Managers, Designated Service Engineers and domain experts.
• Oversee maintenance, incident response, and service continuity.
• Define and monitor KPIs for service quality and availability.
• Develop high-performing field service teams for complex environments.

Skills

Leadership

Customer engagement

Cross-functional collaboration

AI infrastructure knowledge

Data center operations

Education

Bachelor's degree

Advanced degree preferred

Job description

Director, Data Center Field Services – AI Infrastructure

The Director, Data Center Field Services – AI Infrastructure leads service delivery for Dell’s most complex and high-profile AI infrastructure environments. This role drives the field services operating model across large-scale customer accounts, ensuring deployment readiness, steady-state operational excellence, high availability, and strong customer outcomes.

The leader works across a matrixed service ecosystem, partnering with Field Service Managers, Designated Service Engineers, Domain Engineers, Client Delivery Executives, and cross-functional Dell teams to improve service responsiveness, shorten turnaround time, sustain maximum uptime, and maintain strong operational performance. This role is designed to flex across Dell’s largest customer environments and requires a leader who can translate business priorities into field execution, strengthen service reliability, and build repeatable operating rhythms that scale.

RESPONSIBILITIES

You will:

• Lead the field services approach for large-scale AI infrastructure accounts, aligning operational execution with customer business priorities and Dell service commitments
• Lead the field services leadership model across large-scale customer environments, coordinating closely with Field Service Managers, Designated
• Service Engineers, Domain Engineers, and the Client Delivery Executive as part of an integrated service delivery team
• Oversee field service execution supporting corrective maintenance, preventive maintenance, incident response, and service continuity
• Define and monitor operational KPIs tied to service quality, availability, responsiveness, and customer outcomes
• Lead and develop high-performing field service teams supporting complex AI infrastructure environments

QUALIFICATIONS

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 10–15+ years of experience leading field service, technical operations, data center operations, or complex service delivery organizations.
• Proven leadership in large-scale, customer-facing technical environments, with strong service delivery, escalation management, and customer engagement expertise.
• Demonstrated ability to lead through matrixed organizations and influence cross-functional stakeholders to drive business outcomes.
• Deep understanding of AI infrastructure, data center operations, server platforms, and enterprise support models.
• Track record of building scalable processes, operating rhythms, and field execution models in high-growth or highly complex environments; Bachelor’s degree required, advanced degree preferred.

Compensation

Dell is committed to fair and equitable compensation practices. The salary range for this position is $155,295 - $200,970

Benefits and Perks of working at Dell Technologies

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now atMyWellatDell.com

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

ABOUT US

Who We Are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy.

Visit our Culture Code page to learn more about how we work and lead.