Construction Tech: AI‑Driven Customer Success Manager

Trimble; Lake Oswego (OR); On-site; USD 69,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Paid parental leave

Employee stock purchase plan

Retirement plans

Job summary

Trimble is seeking a Customer Success Manager to independently manage a portfolio of customers in the Construction AECO segment, using data-driven insights to optimize adoption and outcomes for measurable ROI.

You will lead value realization, conduct executive business reviews, and collaborate cross-functionally to ensure customer health and renewal success across Westminster, CO; Portland, OR; Alpharetta, GA, with a 10% in-office travel requirement.

Qualifications

• 4–6 years of Customer Success or Account Management experience in SaaS.
• Strong understanding of customer lifecycle management and value realization.
• Experience using data-enabled tools to drive customer outcomes.

Responsibilities

• Independently manage a portfolio of customers and drive adoption and retention.
• Develop and execute customer success plans aligned to business objectives.
• Lead business reviews to demonstrate value realization and health.
• Partner with cross-functional teams to drive customer outcomes.

Skills

Customer Success/Account Management

SaaS experience

Data-driven decision making

Independent account management

Job description

Trimble is seeking a Customer Success Manager to independently manage a portfolio of customers in the Construction AECO segment, using data-driven insights to optimize adoption and outcomes for measurable ROI.

You will lead value realization, conduct executive business reviews, and collaborate cross-functionally to ensure customer health and renewal success across Westminster, CO; Portland, OR; Alpharetta, GA, with a 10% in-office travel requirement.