Remote Construction Customer Success Manager Drive Adoption

Autodesk, Inc.; Northern (KY); Hybrid; USD 68,000 - 122,000; Full time

Job summary

Autodesk is seeking a Construction Customer Success Manager to retain and expand our construction portfolio customers. You will drive adoption of Autodesk Construction Cloud, build trusted advisor relationships, and coordinate cross-functional efforts to achieve customers' business outcomes.

You will manage onboarding, renewals, and expansion opportunities while traveling up to 35% for customer engagements across North America. Remote-friendly role with strong focus on value realization.

Qualifications

• Minimum 3 years in a customer-facing, B2B role.
• Experience in Customer Success, Account Management or client-facing roles.
• Fully remote with travel up to 35%.
• Construction industry and BIM solutions awareness preferred.

Responsibilities

• Establish customer outcomes and manage a Customer Success Plan.
• Onboard new construction customers to accelerate time to value.
• Coordinate varied tasks across multiple customers.
• Seek expansion opportunities and optimize post-purchase use.
• Maintain high retention, coordinate renewals with sales.
• Lead regular check-ins, executive reviews, webinars, and mentoring.
• Track account health to mitigate churn risk.
• Drive Autodesk Construction Cloud adoption and advocate for customer needs.
• Share and build processes to enable growth.

Skills

Customer-facing experience

B2B sales

Account management

Remote work

Travel up to 35%

Education

4 Year Degree or equivalent experience

Job description

Autodesk is seeking a Construction Customer Success Manager to retain and expand our construction portfolio customers. You will drive adoption of Autodesk Construction Cloud, build trusted advisor relationships, and coordinate cross-functional efforts to achieve customers' business outcomes.

You will manage onboarding, renewals, and expansion opportunities while traveling up to 35% for customer engagements across North America. Remote-friendly role with strong focus on value realization.