Construction Success Lead - Adoption & Renewal

Kaye/Bassman Architecture | Engineering | Construction | Real Estate; United States; On-site; USD 80,000 - 120,000; Full time

Job summary

Clearstory is seeking a Customer Success Manager to help commercial construction customers maximize value from our platform. You will manage Specialty Contractor clients from onboarding through renewal and growth, blending coaching, project management, consulting and product expertise to drive adoption and outcomes.

This hands-on, customer-facing role requires deep construction domain knowledge and the ability to align customers, sales, product and operations around measurable results.

Qualifications

• Commercial construction experience with direct exposure to change orders and Change Order Requests.
• 3+ years in industry or customer-facing roles.
• Strong project management and relationship-building skills.
• Ability to work with executive stakeholders and day-to-day users.
• Comfortable cross‑functionally collaborating with Sales, Product, Marketing and other teams.
• Strategic thinker comfortable with details and process improvement.
• Excellent written and verbal communication skills.
• Ability to challenge existing processes and identify better ways of working.

Responsibilities

• Own customer relationships from initial launch through adoption, expansion and renewal.
• Lead onboarding, training and rollout for end users.
• Partner with customer leadership to develop adoption strategies and expand platform usage.
• Support pre-sales pilots and help prospective customers understand fit with workflows.
• Track success metrics, identify challenges and develop improvement strategies.
• Partner with Sales on onboarding plans, strategic accounts and customer issues.
• Work with Product to share feedback, review requests and prioritize improvements.
• Lead demonstrations of new features and capabilities.
• Ensure customers clearly see and measure the value delivered.

Skills

Construction experience

Customer-facing experience

Project management

Relationship-building

Cross-functional collaboration

Strategic thinking

Written & verbal communication

Process improvement

Job description

Clearstory is seeking a Customer Success Manager to help commercial construction customers maximize value from our platform. You will manage Specialty Contractor clients from onboarding through renewal and growth, blending coaching, project management, consulting and product expertise to drive adoption and outcomes.

This hands-on, customer-facing role requires deep construction domain knowledge and the ability to align customers, sales, product and operations around measurable results.