Senior Enterprise CS Manager, Specialty Contractors (Remote)

Clearstory; United States; Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Subsidized healthcare, vision, and dental

Flexible remote work

Continuous training in Customer Success methodology

Generous PTO plan

401k

Early equity

Job summary

Clearstory is hiring a Customer Success Manager in the United States. You will manage the post-sale experience for major Specialty Contractor accounts, focusing on building trust and driving measurable outcomes through strategic engagement.

This role involves onboarding, regular business reviews, and proactive partnership strategies alongside Account Executives. Join Clearstory to revolutionize the construction industry through innovative technology that enhances efficiency and transparency.

Qualifications

• Ability to demonstrate a strategic approach to problem solving.
• Comfortable reading dashboards, analyzing data, and usage metrics.
• Strong relationship-building skills with executives and field teams.

Responsibilities

• Own a portfolio of SC Enterprise accounts and drive strong renewal and expansion outcomes.
• Lead comprehensive onboarding experiences ensuring full adoption.
• Monitor health scores to identify at-risk accounts and develop intervention plans.

Skills

Relationship-building skills

Analytical instincts

Excellent communication

High ownership and proactivity

Collaboration skills

Education

Experience as a PM or PE at a commercial Specialty Contractor

Experience with change order request processes

Job description

Clearstory is hiring a Customer Success Manager in the United States. You will manage the post-sale experience for major Specialty Contractor accounts, focusing on building trust and driving measurable outcomes through strategic engagement.

This role involves onboarding, regular business reviews, and proactive partnership strategies alongside Account Executives. Join Clearstory to revolutionize the construction industry through innovative technology that enhances efficiency and transparency.