Customer Success Manager: Onboarding & Adoption

Rebuild; New York, Northern (NY, KY); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Rebuild, a disaster-response tech startup in the United States, seeks a Customer Success Manager to ensure contractors realize real, lasting value from our platform. You will own onboarding for a mixed portfolio of accounts and serve as a trusted partner throughout the full lifecycle of each customer relationship.

You will dig into customer problems, drive adoption, and develop deep domain knowledge to influence product decisions.

Qualifications

• Experience in customer success or account management.
• Strong onboarding and relationship-building skills.
• Able to analyze customer needs and drive adoption.

Responsibilities

• Onboard new customers quickly and effectively.
• Manage a mixed portfolio of accounts across sizes.
• Troubleshoot issues and build proactive adoption.
• Provide feedback to product teams based on customer input.

Skills

Onboarding

Account management

Customer relationships

Problem solving

Job description

Rebuild, a disaster-response tech startup in the United States, seeks a Customer Success Manager to ensure contractors realize real, lasting value from our platform. You will own onboarding for a mixed portfolio of accounts and serve as a trusted partner throughout the full lifecycle of each customer relationship.

You will dig into customer problems, drive adoption, and develop deep domain knowledge to influence product decisions.