Construction SaaS Customer Success Manager

Skimmer; Austin (TX); Hybride; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Competitive base pay + bonus potential

Medical, dental, and vision plans (we

401(k) with company match

Flexible PTO (min 10 days)

Parental leave (12 weeks)

Résumé du poste

Skimmer is seeking a Construction CSM to build strong relationships with pool builders, drive adoption of the platform, and maximize long-term retention across long project cycles. You will train teams post-onboarding, guide customers through new features, and advocate for improvements with product and sales.

Remote-friendly, with hybrid options in Austin/US states. You will collaborate with Sales, Product, and Support to deliver a seamless customer experience, while focusing on ROI and outcomes

Qualifications

• Demonstrated experience in B2B SaaS in customer-facing roles.
• Experience working with construction, trades, or other project-based businesses; pool building experience is a plus.
• Comfortable with a growing product and helping shape it.
• Customer value, ROI, and business outcomes mindset.
• Skills in product training, and re-selling Skimmer to customers.
• Strong de-escalation and problem-solving skills.
• Highly skilled in written and verbal communication.
• Proven ability to multi-task and manage multiple projects with attention to detail.
• Self-starter who thrives in an entrepreneurial, fast-paced environment and can lead and collaborate.

Responsabilités

• Enablement: Conduct training for the builder team post onboarding, from owners to crew leads.
• Support customers moving to Skimmer from other platforms.
• Expansion: Educate customers on Skimmer features to drive usage and expansion.
• Promote benefits of new releases to maximize value.
• Churn mitigation: Monitor health across long build cycles and identify churn risks early.
• Address challenges proactively to ensure retention and satisfaction.
• Ongoing engagement: Provide customer feedback to Product and coordinate with Sales/Support for a seamless experience.
• Collaborate with cross-functional teams to deliver value and align on processes.

Connaissances

B2B SaaS

Customer success

Account management

Sales experience

Construction/trades experience

Product training

De-escalation

Communication (written & verbal)

Multi-tasking

Self-starter

Description du poste

Skimmer is seeking a Construction CSM to build strong relationships with pool builders, drive adoption of the platform, and maximize long-term retention across long project cycles. You will train teams post-onboarding, guide customers through new features, and advocate for improvements with product and sales.

Remote-friendly, with hybrid options in Austin/US states. You will collaborate with Sales, Product, and Support to deliver a seamless customer experience, while focusing on ROI and outcomes