Construction Customer Success Manager (Fully Remote)

Skimmer; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Skimmer is hiring in the United States for a Customer Success position within its SaaS platform for pool and spa construction and service. You will collaborate with builders, owners, and field crews to ensure successful platform adoption and migration from other solutions.

The role emphasizes proactive health monitoring, cross-functional collaboration, and driving feature adoption to expand customer relationships.

Qualifications

• B2B SaaS customer success or account management experience.
• Construction or project-based business experience.
• Strong communication, de-escalation, and problem-solving skills.

Responsibilities

• Train builder teams and support migrations from other platforms.
• Drive adoption and expansion by promoting features and best practices.
• Monitor customer health and collaborate with internal teams.

Skills

Customer success

Account management

Communication skills

De-escalation

Problem-solving

Job description

• Advocate for pool builders and help them succeed with Skimmer's construction platform.
• Build relationships with owners, office staff, field crews, and subcontractors.

What You'll Do:

• Train builder teams and support migrations from other platforms.
• Drive adoption and expansion by promoting features and best practices.
• Monitor customer health and collaborate with internal teams.

What You Bring:

• B2B SaaS customer success or account management experience.
• Construction or project-based business experience.
• Strong communication, de-escalation, and problem-solving skills.

Skimmer

Skimmer modernizes the pool and spa service, repair, and construction industry with its SaaS platform. It's a private equity-backed company with 7000+ customers and a culture of transparency, diversity, and customer success.