Construction SaaS Customer Success Lead

Skimmer; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Skimmer is hiring in the United States for a Customer Success position within its SaaS platform for pool and spa construction and service. You will collaborate with builders, owners, and field crews to ensure successful platform adoption and migration from other solutions.

The role emphasizes proactive health monitoring, cross-functional collaboration, and driving feature adoption to expand customer relationships.

Qualifications

• B2B SaaS customer success or account management experience.
• Construction or project-based business experience.
• Strong communication, de-escalation, and problem-solving skills.

Responsibilities

• Train builder teams and support migrations from other platforms.
• Drive adoption and expansion by promoting features and best practices.
• Monitor customer health and collaborate with internal teams.

Skills

Customer success

Account management

Communication skills

De-escalation

Problem-solving

Job description

Skimmer is hiring in the United States for a Customer Success position within its SaaS platform for pool and spa construction and service. You will collaborate with builders, owners, and field crews to ensure successful platform adoption and migration from other solutions.

The role emphasizes proactive health monitoring, cross-functional collaboration, and driving feature adoption to expand customer relationships.