Construction Project Manager - Build Customer Experience

Clayton Homes (New); United States; On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health, dental, vision benefits

401K with company matching

Paid parental leave

Paid time off

Paid holidays

Volunteer time via Clayton Impact

Job summary

Clayton Homes is seeking a Construction Project Manager to oversee field construction, coordinate permits, and manage service-related activities for the Home Centers. The role reports to the Home Center General Manager and focuses on timely completion, quality service, and customer satisfaction across current deals.

Responsibilities include scheduling, coordinating contractors, conducting customer walk-throughs, merchandising the retail locations, and collaborating with management on exceptions.

Qualifications

• Strong verbal communication skills.
• Knowledge of Construction.
• Strong customer relations skills.
• Ability to excel and contribute to a team environment.
• Reliable and dependable attributes.
• Strong organizational and time management skills.
• Intermediate computer skills.
• Ability to learn and operate company software.
• Excellent phone skills.
• Ability to learn a general understanding of the retail environment.
• Professional demeanor and appearance.
• Ability to lift and move furniture, promotional items, etc.
• Ability to pass criminal background check as well as post-offer drug screen.
• Two-year degree is preferred.

Responsibilities

• Overseeing construction phase for all current deals working.
• Scheduling all contracted work.
• Following up with Contractors as well as customers for service calls.
• Pulling permits.
• Conducting walk-throughs with customers.
• Managing the Home Centers Net Promoter Score (NPS – Customer Service).
• Schedule set-up and delivery and other service-related items.
• Follow-up with customers utilizing various contact methods.
• Merchandising the retail location and homes, including but not limited to moving furniture, décor and cleaning homes.
• Actively partner with manager on all exceptions and questions.
• Protect company assets.
• Participate in sales meetings and other company events.
• Participate as needed during marketing promotions and events.
• Contribute to a positive team environment.
• Assist other Sales Professionals as needed.
• Cooperative and collaborative, willing and eager to work in a team environment, assist with miscellaneous duties as required

Skills

Strong verbal communication

Knowledge of Construction

Customer relations

Team collaboration

Time management

Computer literacy

Retail environment understanding

Professional demeanor

Lift/move furniture

Background check readiness

Education

Two-year degree is preferred

Job description

Clayton Homes is seeking a Construction Project Manager to oversee field construction, coordinate permits, and manage service-related activities for the Home Centers. The role reports to the Home Center General Manager and focuses on timely completion, quality service, and customer satisfaction across current deals.

Responsibilities include scheduling, coordinating contractors, conducting customer walk-throughs, merchandising the retail locations, and collaborating with management on exceptions.