Construction Project Coordinator for Home Builds

Clayton; Bedford (VA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Dental & vision insurance

401K with company match

Paid time off

Paid holidays

Volunteer time off (Clayton Impact)

Parental leave

Job summary

Clayton, a values-driven home builder, is seeking a Construction Project Coordinator to support field construction and customer service. This full-time role reports to the Home Center General Manager and focuses on coordinating permits, managing contractor relations, and ensuring timely project completion.

Responsibilities span bill-back processing, site visits, and risk management while upholding Clayton’s commitment to quality and a world-class customer experience.

Qualifications

• Strong verbal communication skills.
• Knowledge of Construction.
• Strong customer relations skills.
• Ability to excel and contribute to a team environment.
• Reliable and dependable attributes.
• Strong organizational and time management skills.
• Intermediate computer skills.
• Ability to learn and operate company software.
• Excellent phone skills.
• Ability to learn a general understanding of the retail environment.
• Professional demeanor and appearance.
• Ability to lift and move furniture, promotional items, etc.
• Ability to pass criminal background check as well as post-offer drug screen.
• Two-year degree is preferred.

Responsibilities

• Completes bill-backs with factories and related paperwork.
• Processes contractor bills.
• Responsible for customer files.
• Assist in obtaining permits.
• Follow-up with contractors and customers for service calls and paperwork.
• Managing the Home Centers Net Promoter Score (NPS – Customer Service).
• Schedule set-up and delivery and other service-related items with contractors and customers.
• Follow-up with customers via multiple contact methods, including home visits.
• Merchandising the retail location and homes, moving furniture, décor and cleaning.
• Assist in preparation for audits.
• Actively partner with manager on all exceptions and questions.
• Protect company assets.
• Participate in sales meetings and other company events.
• Participate as needed during marketing promotions and events.
• Contribute to a positive team environment.
• Cooperative and collaborative, willing and eager to work in a team environment, assist with miscellaneous duties as required.
• Perform other duties as assigned or delegated by manager.

Skills

Verbal communication

Construction knowledge

Customer relations

Team collaboration

Reliability

Organization

Computer skills

Software literacy

Phone skills

Retail environment understanding

Professional demeanor

Lifting ability

Background check clearance

Education

Associate degree or two-year degree preferred

Job description

Clayton, a values-driven home builder, is seeking a Construction Project Coordinator to support field construction and customer service. This full-time role reports to the Home Center General Manager and focuses on coordinating permits, managing contractor relations, and ensuring timely project completion.

Responsibilities span bill-back processing, site visits, and risk management while upholding Clayton’s commitment to quality and a world-class customer experience.