Construction Office Administrator & Customer Operations

M-Team Solutions; Novi (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

M-Team Solutions is seeking a dependable Office Administrator to support our Novi, MI office. You will handle daily office operations, customer service, order processing, invoicing, and records management to help keep projects on track.

The role requires strong communication, attention to detail, and proficiency with Word and Excel. Construction industry experience or familiarity with contractors is a plus. This is a full-time, in-office position with regular weekday hours.

Qualifications

• Previous experience in an administrative, office support, or customer service role.
• Strong attention to detail and excellent organizational skills.
• Ability to review documents and schedules, identify potential problems, and follow through on solutions.
• Proficiency in Microsoft Word and Excel.
• Strong written and verbal communication skills.
• Comfortable working with numbers, invoices, orders, and customer records.
• Experience with accounting software is helpful.
• Construction industry experience or familiarity with contractors, tradespeople, architects, or construction projects is preferred.
• Ability to manage multiple tasks, work independently, and maintain accuracy in a fast-paced office environment.

Responsibilities

• Answer incoming phone calls, greet visitors, and assist customers with questions and requests.
• Perform general clerical duties, including filing, sorting mail, scanning, and maintaining records.
• Process customer orders, prepare invoices, and assist with product returns.
• Perform data entry and maintain accurate customer, order, and financial records.
• Assist with accounts receivable, including following up on outstanding invoices and making collection calls.
• Review contracts, purchase orders, and schedules for accuracy, missing information, and potential issues.
• Communicate with customers, contractors, vendors, and internal team members to coordinate information and resolve questions.
• Use Microsoft Word and Excel to prepare documents, maintain spreadsheets, and track information.
• Assist with basic accounting and other office functions as needed.

Skills

Administrative support

Customer service

Attention to detail

Microsoft Word

Microsoft Excel

Communication skills

Invoicing

Multi-tasking

Tools

Accounting software

Job description

M-Team Solutions is seeking a dependable Office Administrator to support our Novi, MI office. You will handle daily office operations, customer service, order processing, invoicing, and records management to help keep projects on track.

The role requires strong communication, attention to detail, and proficiency with Word and Excel. Construction industry experience or familiarity with contractors is a plus. This is a full-time, in-office position with regular weekday hours.