Construction Materials Dispatch & Customer Service Specialist

Silvi Materials Company; Fallsington (Bucks County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Vision Dental

401(k) / pension

Tuition reimbursement

Paid holidays

Job summary

Silvi Materials is seeking a Customer Service Representative/Dispatcher in the Fairless Hills/Hatboro area to support ready‑mix operations. You will manage customer orders, coordinate dispatch of trucks, and communicate with contractors and internal teams to ensure timely deliveries.

The role emphasizes strong communication, problem solving, and the ability to handle multiple priorities in a fast-paced environment, with benefits including medical, vision, dental, and 401(k)/pension options.

Qualifications

• 2+ years of customer service, inside sales, dispatch support, or related experience preferred
• Valid Driver's License
• Experience in construction materials, trucking, logistics, ready-mix, aggregate, or related industries is strongly preferred
• Strong communication and interpersonal skills
• Ability to multitask and prioritize in a high-volume, fast-paced environment
• Detail-oriented with strong data entry accuracy
• Proficiency in Microsoft Office and dispatch/order management systems
• Ability to work extended hours, and occasional weekends as needed
• Bilingual in English/Spanish is a plus

Responsibilities

• Order Management — Receive, enter, and confirm customer concrete orders, ensuring accuracy in mix type, quantity, delivery time, and jobsite details.
• Dispatch Coordination — Schedule and dispatch ready‑mix trucks to job sites based on order priority, truck availability, and delivery timelines.
• Customer Communication — Serve as the primary point of contact for contractors, project managers, and internal teams; provide updates, resolve issues, and maintain strong customer relationships.
• Logistics Planning — Monitor truck locations, delivery progress, and plant production to adjust schedules in real time and minimize delays.
• Problem Resolution — Troubleshoot delivery challenges such as jobsite delays, traffic issues, equipment breakdowns, or mix adjustments.
• Production Coordination — Communicate with batch plant operators to ensure timely loading and accurate mix production.
• Ticketing & Documentation — Generate delivery tickets, verify order details, and maintain accurate records for billing and compliance.
• Safety Compliance — Ensure all dispatch activities follow DOT regulations, company safety policies, and jobsite requirements.
• System Monitoring — Use dispatching software to track orders, truck status, delivery times, and performance metrics.
• Team Collaboration — Work closely with drivers, plant managers, sales teams, and quality control to ensure smooth daily operations.
• Quality Support — Communicate customer requests for slump changes, additives, or mix adjustments to QC and production teams.
• Daily Reporting — Prepare end‑of‑day summaries, delivery logs, and operational reports as required.

Skills

Customer service

Dispatch coordination

Inside sales

Order entry

Multitasking

Bilingual English/Spanish

Tools

Microsoft Office

Dispatch software

Order management systems

Job description

Silvi Materials is seeking a Customer Service Representative/Dispatcher in the Fairless Hills/Hatboro area to support ready‑mix operations. You will manage customer orders, coordinate dispatch of trucks, and communicate with contractors and internal teams to ensure timely deliveries.

The role emphasizes strong communication, problem solving, and the ability to handle multiple priorities in a fast-paced environment, with benefits including medical, vision, dental, and 401(k)/pension options.