Construction Customer Support Coordinator - Benefits

Installed Building Products; Cherry Hill Township (NJ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid vacation and holidays

401(K) with company match

Life insurance

Opportunities for growth and careeradv

Job summary

Storm Master Gutters seeks a Construction Customer Service Coordinator to link customers, installers, sales, and field ops in New Jersey. You will coordinate communications, document project details, and ensure a top-notch customer experience from start to finish.

Ideal candidates have 1–2 years in customer service or construction support, strong communication, and proficiency with MS Office. The role is full-time with a Monday–Friday schedule and competitive hourly pay.

Qualifications

• 1–2 years of customer service, project coordination, administrative, or construction support experience.
• Comfortable communicating with homeowners, contractors, and field personnel.
• Basic proficiency with Microsoft Office (Outlook, Excel, Word).
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to multitask and thrive in a fast-paced construction and service environment.

Responsibilities

• Communicate professionally with homeowners, contractors, installers, and internal team members.
• Handle inbound and outbound calls regarding scheduling, project updates, service requests, and customer inquiries.
• Accurately document customer interactions, job details, and project notes in company systems.
• Coordinate and support day-to-day project communication between customers and field teams.
• Perform data entry and maintain accurate customer and job records.
• Send emails, scan and organize project documents, and assist with customer and contractor web portals.
• Help resolve customer concerns and ensure projects progress smoothly and efficiently.

Job description

Storm Master Gutters seeks a Construction Customer Service Coordinator to link customers, installers, sales, and field ops in New Jersey. You will coordinate communications, document project details, and ensure a top-notch customer experience from start to finish.

Ideal candidates have 1–2 years in customer service or construction support, strong communication, and proficiency with MS Office. The role is full-time with a Monday–Friday schedule and competitive hourly pay.