Construction Client Success Lead — Remote & Travel

Doxel; Richmond (VA); À distance; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Remote first culture

Comprehensive Health Insurance (Med/D/

Home office setup stipend

Monthly cell phone and internet

Flexible PTO, generous holidays, and 0

Résumé du poste

Doxel is seeking a Construction Client Manager to work remotely in Virginia with regular travel. You will guide technology adoption in the field among General Contractors and owners, maximize customer adoption, and drive value for billion-dollar capital programs.

You will build relationships from field engineers to VPs of Construction, ensuring customers realize impact and efficiency from Doxel’s platform. This role partners with industry leaders to advance the construction sector.

Qualifications

• 5+ years in the commercial construction industry as a project engineer, project manager, scheduler, superintendent, and/or project controls.
• Knowledge of processes and procedures followed by General Contractors.
• Comfortable with modern technology for managing and communicating with customers.

Responsabilités

• Work as a trusted advisor to Doxel’s strategic customers driving impact and success at all times
• Act as a subject matter expert on Doxel’s products and help drive the construction industry forward
• Share best practices and guide customers through technology adoption to improve efficiency and help the industry evolve
• Lead Monthly and Quarterly Business Reviews with executive stakeholders
• Document feature requests, validate minor bugs, and escalate technical requests to the engineering leads as needed
• Gather feedback from customers and identify trends, pain points, and areas of friction
• Build out best practices/FAQs to most effectively and consistently help our customers
• Escalate and triage any high-priority customer situations
• Foster universal adoption of the Doxel platform
• Live our Company Core Values: Take Ownership, Be Decisive, Be Humble, Have Empathy, and operate with Intellectual Honesty
• Work directly with the best team in the industry!

Connaissances

Construction experience

Client management

Travel readiness

Relationship building

Product adoption

Description du poste

Doxel is seeking a Construction Client Manager to work remotely in Virginia with regular travel. You will guide technology adoption in the field among General Contractors and owners, maximize customer adoption, and drive value for billion-dollar capital programs.

You will build relationships from field engineers to VPs of Construction, ensuring customers realize impact and efficiency from Doxel’s platform. This role partners with industry leaders to advance the construction sector.