Construction Client Manager, Atlanta/Southeast

Doxel; Washington (District of Columbia); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Competitive base salary + equity package

Comprehensive health insurance

Home office setup stipend

Flexible PTO and unlimited sick days

Job summary

A construction technology firm in Washington, DC is seeking a Construction Client Manager to drive customer success with their innovative platform. The role involves working closely with general contractors and requires a minimum of 5 years in the commercial construction industry. Candidates should have strong communication skills and be adaptable. The position offers a competitive salary, flexible working arrangements, and comprehensive benefits including health insurance and a remote-first culture.

Qualifications

• 5+ years in the commercial construction industry as a project engineer, project manager, scheduler, or superintendent.
• Comfortable with modern technology for customer interaction.
• Proactive, self-motivated with a willingness to learn new technologies.

Responsibilities

• Act as a trusted advisor to Doxel's customers, ensuring their success.
• Lead business reviews with executive stakeholders.
• Gather customer feedback and identify trends for product improvement.

Skills

Commercial construction experience

Knowledge of General Contractor processes

Customer communication

Proactivity and adaptability

Problem-solving mindset

Job description

Construction is the second‑largest industry in the world—nearly 4× the size of SaaS—yet it still operates without the automated feedback loops that modern software teams rely on. Without real‑time observability, issues are detected too late, contributing to over $3 trillion in annual global waste.

Doxel brings computer vision and AI to construction, giving teams real‑time visibility into progress, risk, and execution. From hospitals to data centers, and from field leaders to executive teams, Doxel is used every day to support better decisions and faster delivery. Our platform is trusted by industry leaders including Shell, Genentech, HCA Healthcare, Kaiser, Turner, and Layton.

Doxel’s automated progress‑tracking solution keeps teams aligned with hard facts that leave no ambiguity on where the project is today, where it will be tomorrow and what decisions need to be made to land it on schedule and on budget. This enables our customers to deliver projects, on average, 11% ahead of schedule with up to 16% savings on monthly cash flow.

Backed by Insight Partners and Andreessen Horowitz and with a rapidly growing team of engineers, scientists, construction veterans, and Enterprise go‑to‑market teams, we’re driven to help our customers win.

Join us as we continue our journey to transform the $15T construction industry!

The Role

You will be joining Doxel’s Construction Client Manager team working directly with and learning from the largest and best General Contractors and most advanced owners in the world. You will be using your construction experience to guide technology adoption in the field to help push the construction industry forward.

Most of all, you will build strong relationships to help customers win—from the users that are closest to the ground to the VPs of Construction who are responsible for billions of dollars of capital expenditure. You will be tasked with maximizing customer usage, adoption and value.

This role will be remotely based in Atlanta, Georgia. This role requires regular, weekly travel.

Your Day to Day

• Work as a trusted advisor to Doxel’s strategic customers driving impact and success at all times
• Act as a subject matter expert on Doxel’s products and help drive the construction industry forward
• Share best practices and guide customers through technology adoption to improve efficiency and help the industry evolve
• Lead monthly and quarterly business reviews with executive stakeholders
• Document feature requests, validate minor bugs, and escalate technical requests to the engineering leads as needed
• Gather feedback from customers and identify trends, pain points, and areas of friction
• Build out best practices/FAQs to most effectively and consistently help our customers
• Escalate and triage any high‑priority customer situations
• Foster universal adoption of the Doxel platform
• Live our company core values: Take ownership, be decisive, be humble, have empathy, and operate with intellectual honesty
• Work directly with the best team in the industry

What Success Looks Like

• Become the subject matter expert on Doxel’s technology capabilities and partner directly with Doxel’s strategic customers’ key stakeholders and field teams to demonstrate and prove the impact of Doxel’s products and services
• Work directly with VPs of construction all the way down to entry‑level project engineers to show the value of Doxel’s capabilities
• Enable customers to effectively utilize Doxel’s robust dataset to drive efficiencies and ask the right questions of their teams
• Conduct site visits, trainings, and discovery with our customers’ field teams at the largest commercial construction projects in the US and world

What You Bring

• 5+ years in the commercial construction industry as a project engineer, project manager, scheduler, superintendent, and/or project controls
• Knowledge of processes and procedures followed by General Contractors
• Comfortable with modern technology for managing and communicating with customers
• Proactive and self‑motivated, high aptitude and willingness to continually learn new technologies
• Adaptable to various work settings and strong personal initiative to execute with minimal oversight
• Experience operating in ambiguity, wearing many different hats day to day
• Willingness to be a part of the solution, no matter where the challenge is coming from
• Weekly travel, up to 50% to jobsites to build rapport and drive results with customers

Benefits & Company Culture

• Competitive base salary + equity package
• Remote‑first culture (for most roles)
• Comprehensive health insurance (medical, dental, vision)
• Home office setup stipend
• Monthly allowance for cell phone and internet
• Flexible PTO, generous company holiday policy, and unlimited sick days

• Doxel is an equal‑opportunity employer and actively seeks diversity at our company. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.