Construction Branch Manager - Monroe, NJ

Foley, Inc.; New Jersey; On-site; USD 90,000 - 130,000; Full time

Job summary

Foley, Incorporated in New Jersey seeks an experienced Service Operations Manager to lead planning, monitoring, and control of service activities, ensuring alignment with the company mission and forecasts.

The role requires budgeting, staffing, policy enforcement, and a strong focus on safety and customer service; heavy equipment sector experience and supervisory background are preferred.

Qualifications

• Bachelor's degree in business management preferred.
• Minimum 10 years' experience in the heavy equipment industry with progressive supervisory experience; equipment dealership experience preferred.
• Proven ability to deliver exceptional customer service.
• Advanced experience with Microsoft Office, Excel, Word and related software.

Responsibilities

• Plan, monitor and control all service activities to align with the Company Mission and Core Business Values; prepare budgets.
• Select, develop and evaluate service personnel to ensure commitment, competence and availability.
• Communicate, monitor and enforce Parts and Service Department policies for consistency.
• Model and monitor safe work practices to keep hazards and lost time accidents at acceptable levels.
• Analyze all monthly parts and service financial statements.
• Facilitate, administrate, over company and union issues.
• Monitor Abandoned Call Rate (ACR).
• Parts sales order management.
• Warehouse and hose assembly operations.

Skills

Customer service

Negotiation

Communication

Interpersonal skills

Organizational skills

Verbal communication

Written communication

Education

Bachelor's degree in business management

Tools

Microsoft Office

Job description

JOB DESCRIPTION:

• Plan, monitor and control all service activities to ensure alignment with the Company Mission and Core Business Values to achieve all established service objectives and business unit forecasts. Prepare annual budgets for all service operations.
• Select, develop and evaluate service personnel to ensure commitment, competence, and human resource availability.
• Communicate, monitor and enforce Parts and Service Department policies to ensure a high level of consistency within all Operations.
• Model, reinforce and monitor safe work practices to ensure that work environment hazards and lost time accidents are maintained at acceptable levels as set forth by the Executive Safety Committee.
• Analyze all monthly parts and service financial statements.
• Facilitate, Administrate, over company and union issues.
• Monitor Abandoned Call Rate (ACR)
• Parts sales order management
• Warehouse and hose assembly operations

RECOMMENDED QUALIFICATIONS

• Bachelor's degree in business management is preferred.
• Minimum 10 years' experience in the heavy equipment industry with progressive supervisory experience and/or equivalent combination of training and experience which provides the required knowledge, skills and abilities, equipment dealership experience preferred.
• Proven ability to deliver exceptional customer service
• Excellent negotiation, organizational, interpersonal, and communication skills; both verbal and written.
• Advanced Experience with Microsoft Office, Microsoft Excel, Microsoft Word and other related software.

Equal Opportunity Employer

Foley, Incorporated does not discriminate against any person applying for employment based on race, color, sex, age, religion, national origin or citizenship status, physical or mental disability, marital status, sexual orientation, gender identity, status as a covered Veteran, or any other legally protected status.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60.300.5(a) and 41 CFR 60.741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of disability and protected veteran status, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities and protected veterans