Machinery Service Advisor - Monroe, NJ

Foley, Inc.; Monroe Township (NJ); On-site; USD 50,000 - 70,000; Full time

Job summary

Foley, Incorporated in New Jersey is seeking a Service Coordinator to manage service work orders, provide status updates, and coordinate repairs with field teams.

You will handle warranty processing, invoicing, payments, and help desk tickets, ensuring accuracy and timely communication. The role requires at least 3 years in heavy equipment and proficiency with D365 and Microsoft Office.

Qualifications

• High School Diploma or equivalent required.
• Minimum 3 years' experience in heavy equipment maintenance/repair.
• Proficient with Microsoft Office and business systems including D365, CAT Interact and help desk platforms.
• Strong communication and cross-team collaboration skills.

Responsibilities

• Manage service work orders in D365 from opening to closing and invoicing.
• Provide status updates to customers and document communications.
• Coordinate repairs, transportation, and cross-department billing with shop personnel.
• Support warranty administration and code adjustments.
• Process COD payments and ensure accurate invoicing.
• Manage and resolve help desk tickets and escalate issues as needed.
• Ensure compliance with policies, safety standards, and evolving business needs.

Skills

Communication

Collaboration

Customer Service

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

D365

CAT Interact

Help desk platforms

Job description

JOB DESCRIPTION:

• Manage service work orders in D365, including opening, maintaining, closing, invoicing, and ensuring accurate, timely updates.


• Serve as the primary customer contact by providing status updates, documenting communications, securing repair approvals, and following up on service satisfaction.


• Coordinate equipment repairs, transportation, and cross-department billing while partnering closely with Supervisors, Technicians, and shop personnel.


• Support warranty administration, including warranty enrollments, checklist completion, and warranty code adjustments.


• Process customer payments for COD transactions and maintain accuracy in service invoicing and warranty closures.


• Manage and resolve help desk tickets while identifying and escalating customer concerns, complaints, and service improvement opportunities.


• Ensure compliance with company policies, safety standards, and customer service expectations while supporting evolving business needs.

RECOMMENDED QUALIFICATIONS:

• High School Diploma or equivalent required.


• Minimum 3 years' experience in the heavy equipment industry with progressive maintenance/repair experience and/or equivalent combination of training and experience which provides the required knowledge, skills and abilities.


• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, OneDrive) and business systems including D365, CAT Interact and help desk platforms.


• Strong communication, collaboration, and customer service skills, with the ability to work effectively across teams and stakeholders.


• Demonstrated ability to prioritize multiple tasks, meet deadlines, and adapt to changing business needs in a fast-paced environment.


• Detail-oriented problem solver with sound judgment, strong organizational skills, and a commitment to accuracy, continuous learning, and company values.

This position is Monday-Saturday

Equal Opportunity Employer

Foley, Incorporated does not discriminate against any person applying for employment based on race, color, sex, age, religion, national origin or citizenship status, physical or mental disability, marital status, sexual orientation, gender identity, status as a covered Veteran, or any other legally protected status.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60.300.5(a) and 41 CFR 60.741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of disability and protected veteran status, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities and protected veterans.