Construction Account Manager - JOC & Client Success (Ohio)

Fortive; Columbus (OH); On-site; USD 88,000 - 147,000; Full time

Benefits offered by this job

Medical, Dental, Vision, LifeInsurance

HSA

401(k) retirement plan

Job summary

Gordian is seeking an Account Manager based in Ohio to support and train clients on Job Order Contracting (JOC) software and services. You will build strong client relationships, review bids, manage procurement processes, and drive renewals and upsells.

Fortive’s Gordian unit provides data and software that maximize efficiency and cost savings across government and institutional projects. You’ll work with cross-functional teams to ensure client success and sustainable growth.

Qualifications

• Bachelor’s degree preferred in appropriate field of study or equivalent work experience.
• 5+ years of construction procurement, construction management, or general contracting related experience related to healthcare construction and construction management.
• Excellent customer service and communication skills, strong interpersonal and team building skills, flexibility, strategic thinking, problem solving skills, goal driven, client obsessed, ability to deliver results, meets client and corporate deadlines, time management skills, self-motivated, works well independently and in a group dynamic.

Responsibilities

• Prepare and maintain schedules of detailed activities to accomplish procurement objectives within a specified time period for clients.
• Implement and adhere to project procedures from project identification through notice to proceed and construction execution for Job Orders.
• Read and understand construction plans and specifications, and perform price proposal reviews and construction line-item reviews.
• Train contractors in Gordian software, client procedures and assist in client contract bidding.
• Communicate clearly with clients and internal teams to ensure projects are completed on time and on budget.
• Manage multiple accounts and develop positive relationships with customers.
• Drive client retention, renewals, upsells and client satisfaction.
• Collaborate with Project Managers and Account Managers on contract renewals and procurement scheduling.
• Monitor construction activities to ensure work reflects client needs and is within budget.
• Review contractors' change requests and initiate job order supplements when appropriate.
• Interact with owner representatives, contractors, and end-users to minimize project concerns.
• Travel 50-75% within the assigned geographic area (state of Ohio).

Skills

Customer service

Communication

Project coordination

Team collaboration

Education

Bachelor's degree preferred

Tools

Microsoft Office (Word, Excel, PowerBI)

Job description

Gordian is seeking an Account Manager based in Ohio to support and train clients on Job Order Contracting (JOC) software and services. You will build strong client relationships, review bids, manage procurement processes, and drive renewals and upsells.

Fortive’s Gordian unit provides data and software that maximize efficiency and cost savings across government and institutional projects. You’ll work with cross-functional teams to ensure client success and sustainable growth.