Construction Account Manager

American Fence & Supply Co., Inc.; Detroit (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

American Fence & Supply Co., Inc. in Warren, Michigan is seeking an Account Manager to cultivate existing relationships and grow new accounts by 10% annually. You will partner with the Estimator on bids to finalize pricing strategies that win projects.

The role requires owning the client relationship, maintaining CRM entries, and meeting clients to review proposals, while building long‑term partnerships across commercial and municipal projects.

Qualifications

• 2–5 years in B2B sales, account management, or customer-facing roles.
• Experience with Salesforce, HubSpot, or similar platforms.
• Strong verbal, written, and presentation abilities.
• Demonstrated success in managing deals or renewals.
• Ability to build trust and maintain long‑term client partnerships.
• Managing pipelines, follow‑ups, and multiple accounts.
• Bachelor’s degree in business, marketing, communications, or equivalent.

Responsibilities

• Owns the customer relationship and is the primary contact for each client.
• Logs call and meeting notes in CRM for management review.
• Follows up on bids within 24 hours; meets the client within 72 hours to review proposals.
• Updates expected award dates in CRM and notes competitor activity.
• Meets with customers to review bid scope, value engineering, and pricing.
• In partnership with the Estimator, refines bids to win deals.
• Becomes an expert user of the CRM; logs communications the same day.
• Captures reasons when a bid is not accepted to improve future bids.

Skills

Sales experience

CRM proficiency

Communication skills

Negotiation and closing ability

Relationship management

Organizational skills

Education

Bachelor's degree in business, marketing, communications, or equivalent experience

Tools

Salesforce

HubSpot

Job description

Headquartered in Warren, Michigan, American Fence & Supply Co., Inc. (AFS) is a high growth trajectory powerhouse perimeter platform provider of fencing, gates, and access control solutions. With more than 30 years of experience, AFS serves commercial, industrial, municipal, and high-end residential customers nationwide. As a single-source provider, we offer engineering and design, fabrication and production, construction, installation, maintenance, repairs, and 24/7 emergency services. We install all types of fencing and materials, including custom metal products fabricated by our affiliated company, Metal City Fabrication (MCF).

Our Values

We care about our people, we are passionate about our business, we demand excellence, we are accountable to each other and to our customers, we are committed, and we are humble and here to serve our customers first.

Job Summary

The Account Manager is a member of the Sales organization. This position is responsible for developing customer relationships with existing customers to increase the share of wallet with each customer in their portfolio. This position is also responsible for growing new customer accounts by 10% per year. This is done by partnering with the Estimator on project bids to develop pricing strategies to discuss with the client to win projects. The Account Manager must have intimate knowledge of the pricing and scope of each project in their customer portfolio to close/win projects

Responsibilities

• Owns the customer relationship and becomes THE point of contact for each assigned customer.
• Logs all call and meeting notes in CRM system relative to project awards for management review.
• When a project is bid, follows up with the customer via phone and email within 24 hrs. Meets, in person with the customer within 72 hours to review the details of our proposal.
• Updates expected award dates in CRM and notes about what competitors have bid the project.
• Meets with customers to review bid scope, value engineering options, and pricing to close deals.
• In partnership with the Estimator, feeds back information to refine the bid package to close deals.
• Become an expert user of the CRM system. Logs every call, email, voicemail, in the CRM, same day.
• If bid packages is not accepted, captures which GC and/or which competitor won. Captures as much information as possible for not being selected (i.e. note price difference, scope differences, etc)
• Develops a rhythm and visitation schedule for tier 1-3 customers as prescribed by management.
• Continues to foster key customer relationships through relationship building and compliant entertainment.

Qualifications

Required Qualifications (the non‑negotiables)

• Sales experience - 2–5 years in B2B sales, account management, or customer-facing roles.
• CRM proficiency - Experience with Salesforce, HubSpot, or similar platforms.
• Communication skills - Strong verbal, written, and presentation abilities.
• Negotiation and closing ability - Demonstrated success in managing deals or renewals.
• Relationship management - Ability to build trust and maintain long‑term client partnerships.
• Organizational skills - Managing pipelines, follow‑ups, and multiple accounts.
• Education - Bachelor’s degree in business, marketing, communications, or equivalent experience.

Preferred Qualifications (the differentiators)

• Industry experience – Construction with large General Contractors.
• Technical aptitude — Ability to read and understand construction drawings and bid specifications
• Data‑driven mindset — Comfortable with forecasting, KPIs, and pipeline analytics.
• Account expansion skills — Experience with upselling, cross‑selling, or strategic account growth.
• Certifications — Sales‑specific training certifications.

Technical / Soft Skills

• Strong communication and active listening
• Excellent relationship‑building and customer service mindset
• Skilled in negotiation, conflict resolution, and problem‑solving
• Highly organized with strong time management
• Professional, accountable, and adaptable in fast‑changing environments
• Ability to collaborate effectively with internal teams and external partners

Physical Demands

• Mobility on job sites - Ability to move around active construction or facility environments.
• Light lifting – (50 lbs.) Occasionally lifting or carrying materials, samples, small tools, or documents.
• Driving requirements- Ability to drive to job sites, or meetings; maintaining a valid driver’s license.
• Prolonged sitting — Extended periods of computer work, CRM updates, calls, and administrative tasks.
• Prolonged standing — Standing during site walks, customer meetings, or facility tours.
• Use of technology — Regular use of computers, phones, tablet, and other digital tools.
• Environmental awareness — Comfort working around noise, weather exposure, and active work zones.
• PPE usage — Ability to wear required safety gear (hard hat, vest, boots, safety glasses) during site visits.